Permissions for Asset Detail Menu

Question

When using Asset Advisor, drilling into an asset and viewing the Asset Detail page, my regular (Maintenance Engineer) users get the following error:
Not authorized for ServiceInvoke on GetEffectiveMenu in 3DS.PTC.SCA.SCO.AssetMonitor.AssetDetail.ActionMenu]
The administrators do not have this problem.  Are special permissions required for the Action Menu?  There is also a service PTC.SCA.SCO.AssetMonitor.AssetDetail.AssetDetailServiceController
Which fails when you call GetMenu with the following error:
Unable to Invoke Service GetMenu on PTC.SCA.SCO.AssetMonitor.AssetDetail.AssetDetailServiceController : null]
I verified that the service is getting the correct input arguments, but there is some deeper permission issue here.

bmellish · Accepted Answer

This problem was cause by a "ghost" thing.  I ran a delete on a few assets that were generating error messages when I hit the page, but did not exist.  Somehow asset advisor holds on to a reference to things that were removed via the platform.

slangley · Answer

Hi Ben.

For the first concern around the Asset Details page, we are going to create a case and will then need to schedule a WebEx so we can get a better understanding of the issue.

In regard to the 2nd issue, it appears that no inputs are being passed to the GetMenu service, since it's returning a null, though you indicated you had validated the inputs that are being passed. Is this working for Administrators or is everyone experiencing this issue? What user is calling the Service?

Regards.

--Sharon

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