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thingworxuser11-Garnet
11-Garnet
March 8, 2018
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Re: Thingworx Extension ThingWorx-Manufacturing-Apps-8.1.0-extensionbundle import failed

  • March 8, 2018
  • 1 reply
  • 5571 views

Hi,

 

Downloaded Thingworx Manufacturing Apps Extension ThingWorx-Manufacturing-Apps-8.1.0-extensionbundle.zip and unzipped. Tried importing ThingWorx-Manufacturing-Apps-8.1.0-extensiondependencies.zip and ThingWorx-Manufacturing-Apps-8.1.0-extension.zip into Thingworx Composer in the order specified in the document. ThingWorx-Manufacturing-Apps-8.1.0-extensiondependencies.zip  1st extension is imported successfully, but 2nd extension (ThingWorx-Manufacturing-Apps-8.1.0-extension.zip) import is failing and throwing NullPointerException. Validation of extension is successful but import is failing. SCO_Common_extension, AppHomePage-extension, KepServerPlantstatus-extensions are failing and getting NullPointerException.

Import failed screen is attached.

Please let me know what could be the reason for this issue.

 

 

 

 

Best answer by slangley

Hi Shiva.

 

For the sake of others who may be reading this thread, we found that the C:\ThingworxPostgresqlStorage folder was empty indicating that an issue occurred when the scripts for creating the PostgreSQL database were run.  Dropping the thingworx database and tablespace and rerunning the scripts per the ThingWorx installation guide resolved the issue.

 

The following article captures additional information and other causes of this particular error:  https://www.ptc.com/en/support/article?n=CS269814

 

If you feel my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.

1 reply

S
slangleyCommunity Manager
Community Manager
March 7, 2018

Greetings.

 

A few thing would need to be checked:

 

1) If ThingWorx Manufacturing Apps is a new product for you, did you update your license?

2) Did you make the java changes recommended on page 11-12 of the ThingWorx Manufacturing Apps Setup and Configuration Guide?

3) Which version of ThingWorx are you running?  Since you are attempting to import the 8.1.0 version of Manufacturing Apps, your ThingWorx version should also be 8.1.

 

Regards.

 

--Sharon

 

If my response has answered your question, please mark as Accepted Solution for the benefit of others who may have the same question.

 

 
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