Skip to main content
KG_9610-Marble
10-Marble
Mar 27, 2024 6:37 AM UTC
Solved

Requirement of CWC installation file

We are using Thingworx  9.3.2-b411 version. We required CWC (Connected Work Cell) application. But we can not getting it on PTC download software. Check attached image 

    mstarnaud
    mstarnaudAnswer
    16-Pearl
    Apr 8, 2024 3:15 PM UTC

    Hi KG

     

    I see this was answered elsewhere, but we also need to keep track here in case someone finds this and wonders what the solution was.

     

    So there's 2 suspects for not seeing CWC in the download links. The first suspect is that maybe the selected version of Thingworx doesn't have a compatible CWC download. For example, there is no CWC download link under Thingworx 9.2. But since this is about Thingworx 9.3, this should not be the issue.

     

    The problem here was there was the second suspect : licensing issue. As per this Article, to solve that you need to contact your Contact Partner Manager from PTC. And if you can't contact this person, open a PTC support ticket so your licensing issues can be reviewed.

    View in thread

    3 replies

    VladimirN24-Ruby IV
    24-Ruby IV
    Mar 27, 2024 8:19 AM UTC

    Expand "ThingWorx Utilities" section: 

     

    Pic_1.png

     

    From "Help Center" - "CWC Clean Installer": https://support.ptc.com/help/thingworx_applications_setup/r1.0/en/index.html#page/applications_setup/CWC_Clean_Running_Installer.html# 

    Translate
    mstarnaud
    mstarnaud16-Pearl
    16-Pearl
    Apr 8, 2024 3:48 PM UTC

    No, it's not under Thingworx Utilities. It would be further down the list : "ThingWorx Connected Work Cell (CWC)".

     

    mstarnaud_0-1712590801437.png

     

    See my other comment : make sure the correct version of Thingworx was chosen, and if that doesn't work then reach to your PTC contact (or Support) to debug licensing issues.

    Translate
    mstarnaud
    mstarnaud16-PearlAnswer
    16-Pearl
    Apr 8, 2024 3:15 PM UTC

    Hi KG

     

    I see this was answered elsewhere, but we also need to keep track here in case someone finds this and wonders what the solution was.

     

    So there's 2 suspects for not seeing CWC in the download links. The first suspect is that maybe the selected version of Thingworx doesn't have a compatible CWC download. For example, there is no CWC download link under Thingworx 9.2. But since this is about Thingworx 9.3, this should not be the issue.

     

    The problem here was there was the second suspect : licensing issue. As per this Article, to solve that you need to contact your Contact Partner Manager from PTC. And if you can't contact this person, open a PTC support ticket so your licensing issues can be reviewed.

    Translate
    Terms & ConditionsAccessibility statement