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K
KG_9610-Marble
10-Marble
March 27, 2024
Solved

Requirement of CWC installation file

  • March 27, 2024
  • 2 replies
  • 1944 views

We are using Thingworx  9.3.2-b411 version. We required CWC (Connected Work Cell) application. But we can not getting it on PTC download software. Check attached image 

    Best answer by mstarnaud

    Hi KG

     

    I see this was answered elsewhere, but we also need to keep track here in case someone finds this and wonders what the solution was.

     

    So there's 2 suspects for not seeing CWC in the download links. The first suspect is that maybe the selected version of Thingworx doesn't have a compatible CWC download. For example, there is no CWC download link under Thingworx 9.2. But since this is about Thingworx 9.3, this should not be the issue.

     

    The problem here was there was the second suspect : licensing issue. As per this Article, to solve that you need to contact your Contact Partner Manager from PTC. And if you can't contact this person, open a PTC support ticket so your licensing issues can be reviewed.

    2 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    March 27, 2024

    Expand "ThingWorx Utilities" section: 

     

    Pic_1.png

     

    From "Help Center" - "CWC Clean Installer": https://support.ptc.com/help/thingworx_applications_setup/r1.0/en/index.html#page/applications_setup/CWC_Clean_Running_Installer.html# 

    M
    mstarnaud16-Pearl
    16-Pearl
    April 8, 2024

    No, it's not under Thingworx Utilities. It would be further down the list : "ThingWorx Connected Work Cell (CWC)".

     

    mstarnaud_0-1712590801437.png

     

    See my other comment : make sure the correct version of Thingworx was chosen, and if that doesn't work then reach to your PTC contact (or Support) to debug licensing issues.

    M
    mstarnaud16-PearlAnswer
    16-Pearl
    April 8, 2024

    Hi KG

     

    I see this was answered elsewhere, but we also need to keep track here in case someone finds this and wonders what the solution was.

     

    So there's 2 suspects for not seeing CWC in the download links. The first suspect is that maybe the selected version of Thingworx doesn't have a compatible CWC download. For example, there is no CWC download link under Thingworx 9.2. But since this is about Thingworx 9.3, this should not be the issue.

     

    The problem here was there was the second suspect : licensing issue. As per this Article, to solve that you need to contact your Contact Partner Manager from PTC. And if you can't contact this person, open a PTC support ticket so your licensing issues can be reviewed.

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