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A
AA_106661934-Participant
4-Participant
August 30, 2023
Solved

RTPPM shifts configuration

  • August 30, 2023
  • 1 reply
  • 2249 views

We've been trying to set up a RTPPM lab which will be used to deliver a solution for OEE calculation to our customer, we've been experiencing several issues and error messaging.

We don't know how to solve the shift invalid configuration problem.

AA_10666193_0-1693433601234.png

 

thingworx 9.3

rtppm 2.0.2

 

 

Best answer by HK_9040313

Unfortunately, the Administrator must maintain shift event by using the UI import. An automatic solution to repeat shifts is a great idea but requires customer service / timer functionality which is not supported currently. The SQL dbo.shiftevent contains the imported data. The custom service could insert new records here.

 

Greetings,

 

Holger

1 reply

H
HK_904031310-Marble
10-Marble
August 31, 2023

Hello, thanks for asking this question. The RTPPM Operator dashboard retrieve KPI data from the SQL database. The KPI data are sliced into Hours and Shifts. The error message !Invalid shift configuration. Contact system administrator tells us that the equipment does not have a shift schedule set.

 

You can find detail instruction under following configuration guide link Shift and Crew Management (ptc.com).

 

Greeting,

Holger

A
AA_106661934-ParticipantAuthor
4-Participant
August 31, 2023

We did import shift events once, but is there a way that the shift events are created automatically or how does that part works?

H
HK_904031310-MarbleAnswer
10-Marble
September 12, 2023

Unfortunately, the Administrator must maintain shift event by using the UI import. An automatic solution to repeat shifts is a great idea but requires customer service / timer functionality which is not supported currently. The SQL dbo.shiftevent contains the imported data. The custom service could insert new records here.

 

Greetings,

 

Holger

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