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Graig_Kubista5-Regular Member
5-Regular Member
January 10, 2023
Solved

Thingworx extension import denied

  • January 10, 2023
  • 1 reply
  • 1707 views

Hi,

 

I tried importing mail extension but the policy keeps blocking the importer. The platform setting file seems to have no issue and I have restarted tomcat but the error is still there. Please provide a solution for this.


Many Thanks

 

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Best answer by PEHOWE

Hello @Graig_Kubista,

 

After a quick review of what you posted. I believe your plaform-settings.json file is improperly formatted. I believe that a comma is missing before the "ExtensionPackageImportPolicy"

 

You can use a web site like https://jsonformatter.org/  (there are many) to validate the syntax of the file.

 

Hope that helps

Pehowe

1 reply

P
PEHOWE17-PeridotAnswer
17-Peridot
January 11, 2023

Hello @Graig_Kubista,

 

After a quick review of what you posted. I believe your plaform-settings.json file is improperly formatted. I believe that a comma is missing before the "ExtensionPackageImportPolicy"

 

You can use a web site like https://jsonformatter.org/  (there are many) to validate the syntax of the file.

 

Hope that helps

Pehowe

    G
    Graig_Kubista5-Regular MemberAuthor
    5-Regular Member
    January 11, 2023

    Hi PEHOWE,

     

    Yes I changed the formatting for the platform setting json file and there was another issue.

     

    The platform setting file was placed in the wrong folder which was C:\ThingworxPlatform but it was supposed to be in the path C:\Thingworx\ThingworxFoundation\ThingworxPlatform. 

     

    All issues have been fixed now. Thank you!

     

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