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SaranKarthick1-Visitor
1-Visitor
March 1, 2018
Solved

Thingworx Manufacturing Apps extension import error

  • March 1, 2018
  • 1 reply
  • 9009 views

Hi,

I have installed ThingWorx 8.1.3-b121 and i'm trying to import "MED-61227-CD-010_SP3_ThingWorx-Manufacturing-Apps-8-1-2-extension-bundle". I have checked if i had the license feature for manufacturing apps.

GetCurrentLicenseInfoGetCurrentLicenseInfo

 I have also renamed my license file to "license_capability_response.bin". I'm following the attached guide for setting up the apps. When i try to import the app bundle 

 

grid-advanced_ExtensionPackage:2.0.3grid-advanced_ExtensionPackage:2.0.3

In the Thingworx Application Monitor the following errors were given:

  1. "Unable to delete grid-advanced_ExtensionPackage:2.0.3.  This is likely due to other errors: ExtensionPackage grid-advanced_ExtensionPackage Does Not Exist"
  2. "Unable to process import: java.lang.NullPointerException"

I have also tried to import individual dependency zip files but the grid advanced zip causes the same issue.

Then i have downloaded the latest version of grid widget and repeated the import action. The dependency files were imported, but the extension zip "ThingWorx-Manufacturing-Apps-8.1.2-00-extension.zip" caused an internal error while importing. The following message was given in the application monitor.

"[context: An unexpected server error occurred: com/ptc/resource/PartialFailureException][message: com/ptc/resource/PartialFailureException]"

 

Am i importing it in a proper way or is this a license issue? Please advice

 

Thanks and Regards,

SaranKarthick K R

Associate IT Consultant

ITC INFOTECH

This topic has been closed for replies.
Best answer by hchanana

Greetings @SaranKarthick,

 

This error occurs due to following reasons :

  • Unsupported JRE/JDK version
  • Improper procedure used during import
  • Database scripts failed to run successfully

 

The following article captures additional information and resolution of this particular error:  https://www.ptc.com/en/support/article?n=CS269814

 

Please validate all the steps mentioned in the resolution of the above mentioned article.

Hopefully it will resolve your issue.

 

If you feel my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.

1 reply

S
SaranKarthick1-VisitorAuthor
1-Visitor
March 5, 2018

 

Hi @hchanana,

I had followed the steps. In the postgres no extensions were found(Step2). I have downloaded the latest version of grid advanced and replacd the existing one in the "ThingWorx-Manufacturing-Apps-8.1.2-00-extension-dependencies" folder.
Then itried to import the folder i get the following screen.

Capture.PNG

 

 

 

Then i individually imported all the dependency files and then tried to import the "ThingWorx-Manufacturing-Apps-8.1.2-00-extension" extension zip. The erroe screen appears.

Capture1.PNG

 

The following message was given in the Appliction Monitor:

" Unable to delete SCO_Common-extension:8.1.2.  This is likely due to other errors: ExtensionPackage SCO_Common-extension Does Not Exist"

"Unable to process import: java.lang.NullPointerException"

 

 

 

I have also attached the log files for your reference.

 

Thanks and Regards
Sarankarthick K R

 

 

H
hchanana16-PearlAnswer
16-Pearl
March 26, 2018

Greetings @SaranKarthick,

 

This error occurs due to following reasons :

  • Unsupported JRE/JDK version
  • Improper procedure used during import
  • Database scripts failed to run successfully

 

The following article captures additional information and resolution of this particular error:  https://www.ptc.com/en/support/article?n=CS269814

 

Please validate all the steps mentioned in the resolution of the above mentioned article.

Hopefully it will resolve your issue.

 

If you feel my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.

S
SaranKarthick1-VisitorAuthor
1-Visitor
September 10, 2018

I have upgraded to TWX 8.2 and Mfg Apps 8.2. This issue got solved.

 

Regards,

Saran

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