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1-Visitor
July 11, 2018
Solved

Thingworx manufacturing apps extension import error

  • July 11, 2018
  • 1 reply
  • 4057 views

I am trying to import Thingworx manufacturing apps extension. I get the following errors:

 

- dependencies.zip file installation results: Import Failed: java.lang.NullPointerException

 -extension.zip file validation results :internal error

Best answer by kswate

1. I deleted:

  • all files created in Thingworx platform except the .json file 
  • files from the Thingworx Storage folder

2. Stop tomcat

  • deleted Thingworx folder from the webApps folder

3. Start tomcat

Then after I was able to import the Manufacturing Apps extension file successfully.

 

Thank you.

1 reply

5-Regular Member
July 11, 2018

Greetings kswate,

 

Please share version of apps you are importing and the thingworx platfrom version .

 

Thanks,

Himesh Rajpal

kswate1-VisitorAuthor
1-Visitor
July 11, 2018

thingworx platform 8.1

thingworx manufacturing app 8.1

5-Regular Member
July 11, 2018

Hello kswate,

 

Thanks for sharing the information. This is the major version i.e 8.1, we would like to know minor version as well like 8.1.1,8.1.2 

 

Apart from this, I have a few queries:

  1. Have you refer this guide ThingWorx Manufacturing Apps Setup and Configuration Guide for Installation of Manufacturing Apps and follow all the steps/ prerequisites?
  2. Java version, Tomcat version?
  3. Is this fresh installation or an upgrade?
  4. Have you imported any other extension besides Mf Apps?
  5. Can you share Thingworx Application logs from /Thingworx storage folder?

Thanks & Regards,

Manoj Pathak