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stmarchessaultAnswer
5-Regular Member
July 24, 2017

Greetings Vinicius,

Please confirm these were the steps followed to troubleshoot this problem:

1. After the install failed on the PostgreSQL step, we opened the 'Factory-Installer.log' located here: <Install directory>\ThingWorxManufacturingApps

We could see an instance of this error message: "Failed to load SQL modules into the database cluster"

Following Polina's recommendation in this thread, we allowed additional user-level permissions for the install directory (in the Windows directory Properties, within the Security tab).

2. The "ThingWorx Platform Configuration Failed" error was alleviated by following recommendation number 3 from this post:

"If the installer has stopped at approximately 90% complete, and 5 minutes have elapsed, start the ThingWorx Servlet Engine Service manually from this directory in the Windows Explorer:

<Install path>\ThingWorxManufacturingApps\PTC_Servlet_Engine\bin\thingworxServerw.exe"

Best regards,

Steven M

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4 replies

CRArko5-Regular Member
5-Regular Member
July 20, 2017

Hello, Vinicius Xavier.

I'll find a resource to help you with this.

Steven Marchessault​ do you have any suggestions here?

Thanks,

-- Craig A.

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stmarchessault5-Regular Member
5-Regular Member
July 20, 2017

Greetings Craig and Vinicius,

Craig-- yes, our team can surely assist with getting this install working.

Vinicius-- to troubleshoot the problem you are having, we will need to first confirm the following:

What is the Windows operating system you are using for this installation?

Are the .NET 3.5 and 4.5 Frameworks installed?

Was ThingWorx previously installed on this PC?

Best regards,

Steven M

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vxavier5-Regular MemberAuthor
5-Regular Member
July 21, 2017

Thank you Craig and Steven,

The OS is Windows 7 Enterprise SP 1

I believe I have installed both frameworks.

The first time that I tried to install I got this message.

Thanks,
Vinícius.

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stmarchessault5-Regular MemberAnswer
5-Regular Member
July 24, 2017

Greetings Vinicius,

Please confirm these were the steps followed to troubleshoot this problem:

1. After the install failed on the PostgreSQL step, we opened the 'Factory-Installer.log' located here: <Install directory>\ThingWorxManufacturingApps

We could see an instance of this error message: "Failed to load SQL modules into the database cluster"

Following Polina's recommendation in this thread, we allowed additional user-level permissions for the install directory (in the Windows directory Properties, within the Security tab).

2. The "ThingWorx Platform Configuration Failed" error was alleviated by following recommendation number 3 from this post:

"If the installer has stopped at approximately 90% complete, and 5 minutes have elapsed, start the ThingWorx Servlet Engine Service manually from this directory in the Windows Explorer:

<Install path>\ThingWorxManufacturingApps\PTC_Servlet_Engine\bin\thingworxServerw.exe"

Best regards,

Steven M

Translate
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