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T
TomerH12-Amethyst
12-Amethyst
December 21, 2025
Solved

ThingWorx update using the installer with new user

  • December 21, 2025
  • 1 reply
  • 268 views

Hi,

We are planning to upgrade ThingWorx 9.3.5 + CWC 3.1.0 to version 10.1.

The OS user who originally installed ThingWorx is no longer with the company.

Is there an official workaround to allow a new user to run the upgrade installer? or are we forced to perform a manual upgrade?

 

Best Regards,

Tomer.

Best answer by PEHOWE

Hello @TomerH ,

I am not sure what qualifies as official. You want to need to move or recreate the information which was stored in the User account which did the initial install. I have attached 2 articles. The first if you have access to the account which did the install. The other shows you what you need to do to recreate the missing information.

Please let me know what questions you might have.

 

Article - CS369613 - Allow Different Users to Run the Installer Upgrade for ThingWorx

Article - CS352356 - Unable to launch ThingWorx Installer to upgrade with error "previous installation of ThingWorx Foundation has been found. Uninstall the existing installation and then reinstall"

 

 

REgards,

Pehowe

1 reply

P
PEHOWE17-PeridotAnswer
17-Peridot
December 23, 2025

Hello @TomerH ,

I am not sure what qualifies as official. You want to need to move or recreate the information which was stored in the User account which did the initial install. I have attached 2 articles. The first if you have access to the account which did the install. The other shows you what you need to do to recreate the missing information.

Please let me know what questions you might have.

 

Article - CS369613 - Allow Different Users to Run the Installer Upgrade for ThingWorx

Article - CS352356 - Unable to launch ThingWorx Installer to upgrade with error "previous installation of ThingWorx Foundation has been found. Uninstall the existing installation and then reinstall"

 

 

REgards,

Pehowe

T
TomerH12-AmethystAuthor
12-Amethyst
December 24, 2025

Thank you for the reply,

it might help others, i did not find those articles when i searched using google.

I Updated TWX successfully already using the manually instruction.

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