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aetxeberria11-Garnet
11-Garnet
Jun 1, 2022 1:19 PM UTC
Solved

Unable to create a new asset Manufacturing Apps

Hello,

We can't create a new asset in Configuration and Setup. Add button is not enabled.

 

aetxeberria_1-1654089569250.png

 

We have noticed that GetEquipmentTypesForDropDownMenu service (thing PTC.SCA.SCO.UIProvider) is returning an empty infotable, but there are 5 different equipments type in PTC.Factory.C_LaunchPointConfigurationThing_9.1.1_00.

(GetEquipmentTypesForDropDownMenu service isn't visible...)

 

aetxeberria_0-1654089451986.png

Does anyone know how to solve this problem?

Thanks in advance

aetxeberriaAnswer
11-Garnet
Jun 3, 2022 7:01 AM UTC

The problem was the EquipmentRelationshipDefinition dataTable. We were using a dataTable that was empty.

We have imported data from our development environment and works.

Thanks.

 

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2 replies

abjain15-Moonstone
15-Moonstone
Jun 2, 2022 12:23 PM UTC

@aetxeberria : Please check https://www.ptc.com/en/support/article/CS353158 

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aetxeberria11-GarnetAuthorAnswer
11-Garnet
Jun 3, 2022 7:01 AM UTC

The problem was the EquipmentRelationshipDefinition dataTable. We were using a dataTable that was empty.

We have imported data from our development environment and works.

Thanks.

 

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