Design Advisor does not complete analysis

We are running v20.6.1 and are unable to get any FEA jobs to run successfully using the Design Advisor module. We opened a support ticket late last year and were directed to the SPR linked below.

Design Advisor hangs during Performing Analysis and does not finish the job with special computer environment in Creo Elements/Direct Modeling 

To date there does not appear to be a resolution to this issue. The enhancements documents for later releases, including v20.7, do not indicate that this is resolved.

Has anyone else encountered this issue? Do you have any workarounds to offer?

Thank you for your help