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17-Peridot
January 19, 2021
Solved

Get no activation key from ptc server and can't start express 6; is the ptc server down??

  • January 19, 2021
  • 2 replies
  • 20848 views

Fig. 1 Strange and not normal: First you have to do the activation check for Express again.
Fig. 2 When you are through there it comes the usual proxy name where you should press "Submit" without further input.

But unfortunately you will not be redirected to the PTC page where you normaly will receive the 72 hour activation code after entering user and password.
Fig. 3 You will be sent directly to enter the activation code and since you don't have it, the start is canceled.

 

Is there someone from PTC reading this who can help?

Would be nice if the problem could be solved for us.

Thanks in advance. 😁

 

Bild 1 Merkwürdig und nicht normal: Zuerst muss man den Aktivierungscheck für Express erneut machen.
Bild 2 Wenn du da durch bist kommt das übliche "Proxy name" wo man ja ohne weitere Eingabe "Submit" drücken soll.

Aber leider wird man nicht zu der PTC-Seite weitergeleitet wo man nach Eingabe von User und Password den 72 Stunden Aktivierungscode erhält.
Bild 3 Man wird direkt zur Eingabe des Aktivierungscodes geschickt
und da man den nicht hat wird der Start abgebrochen.

Liest hier eventuell jemand von PTC mit, der helfen kann?
Wäre schön, wenn das Problem für uns schnell gelöst werden könnte.
Danke im Voraus. 😁

    Best answer by FriedhelmK

    Good Morning, the program starts again for me.

     👍 Thanks to those who made it right. 👍

    2 replies

    1-Visitor
    January 19, 2021

    Dear all,

     

    Since this morning I cannot use ptc creo direct modelling anymore.

    When i request a license key i get a web error:

     

    JN_6865560_0-1611054292140.png

    is the server down?

     

    with kind regards

    jeroen

    Nijdam technologies

     

     

    10-Marble
    January 19, 2021

    i have the same problem as you.

    FriedhelmK17-PeridotAuthorAnswer
    17-Peridot
    January 20, 2021

    Good Morning, the program starts again for me.

     👍 Thanks to those who made it right. 👍

    10-Marble
    January 20, 2021

    Good morning. Today its ok.