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mcumbie1-Visitor
1-Visitor
August 15, 2015
Solved

PTC Proxy Configuration: Connection failed

  • August 15, 2015
  • 4 replies
  • 13225 views

I am new to the PTC Creo Direct Modeling Express 6.0 setup, and downloaded this free single user CAD tool to get started with making 3D objects. I choose the 64-bit version, and installed on my Windows 8.1 machine. After installing, I want to start the program, and it asked me to activate for new users. After registering for an account with PTC, I then attempted to activate, and get the following:

Connection failed.

For Modeling Express to automatically activate,

it requires access to the internet. Please check if a proxy has to be specified, and enter your company's proxy server details so that the activation can proceed.

I don't have any proxy settings in my browser, and am on a home network behind a NetGear wireless router. I do have access to the internet, and can't seem to determine why I am getting this message. Has anyone else seen this before? Any idea what I need to do to get PTC to see the internet?

Best answer by ryankelley

This issue has been addressed and resolved: PTC License Server for Creo Elements Direct Express dead/removed?

4 replies

D
dgschaefer21-Topaz II
21-Topaz II
August 17, 2015

I think there's a specific community for PTC Creo Direct Modeling Express 6.0, but I can't find it.  Ryan Kelley‌, can you move this to the right community where he can get the help he needs?

R
ryankelley1-Visitor
1-Visitor
August 17, 2015

Thanks for notifying me, Doug. I've moved this discussion into our Modeling Express - English space.

M
MaxR.Kublin13-Aquamarine
13-Aquamarine
January 20, 2016

There is currently a general issue with the PTC License Server.

See: PTC License Server for Creo Elements Direct Express dead/removed?

R
ryankelley1-VisitorAnswer
1-Visitor
January 29, 2016

This issue has been addressed and resolved: PTC License Server for Creo Elements Direct Express dead/removed?

J
jhaglund-21-Visitor
1-Visitor
May 7, 2017

Hi,

Looks like the problem is back? I get the same messages as indicated above.

F
FriedhelmK17-Peridot
17-Peridot
January 20, 2016

Hello Michael,

read also this

Creo Elements Direct Express License Server does'nt work

there is a description how to get manualy a 72 hour licence.

Best regards

B
BenW6-Contributor
6-Contributor
October 20, 2023

For the last few weeks, I'm having this problem every time I use Creo Direct Elements.  Internet otherwise works fine.  Any suggestions?

T
Thomas_HP_Ret4-Participant
4-Participant
November 1, 2023

Hi Ben, having the same issue.  Express worked well since the initial download on 7/30/23 but now does not start.  Instead a pop up dialogue prompting me for email and password to Activate comes up.  After entering my e-address and password. and selecting 'Activate' I get a second dialogue saying:  Connection failed.  For Modeling Express to automatically activate it requires access to the internet.  Please check if a proxy has to be specified and enter your company's proxy server details so that activation can proceed.  I'm merely an individual with a laptop, there is no proxy server.  My internet connection is fine and I have a basic PTC account with a valid password.  Frustrating to be sure.

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