Creo Elements/Direct 3D Access blue screen on Launch

Hello, we have encountered a major issue with the Creo Elements/Direct 3D Access software on one of our workshop PCs running Windows 10 64-bit. The program fails to open and triggers a blue screen (see attached photo). We have already tried uninstalling and reinstalling the software, as well as updating the graphics card driver, but the issue persists. How should we proceed? Thank you.