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IW_99751851-Visitor
1-Visitor
Jun 24, 2021 6:29 AM UTC
Question

Installation issue

I am using Creo Direct N/A N/A

Hi Support Team

We bought the Creo and try to install. First I already input the HOST ID and get license file. and try to Add my staff PC it shoe "Not Suitable"

May I know what should I do ?

Here are the errors that I faced
"Not Suitable"

3 replies

StephenW
StephenW23-Emerald III
23-Emerald III
Jun 24, 2021 11:09 AM UTC

This is the user community, not PTC support. You may get some help but you would be much better off asking PTC support for help.

https://www.ptc.com/en/support

 

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jchelle16-Pearl
16-Pearl
Jun 24, 2021 1:58 PM UTC

Hi @IW_9975185

 

As you are installing Creo , may be  for the  first time, and you alredy get your license file with the hostID , if your license is a floatting license, you need to install the License server application.

Run install_license_server.exe under Creo 8.0 installation media folder to install license server .

If this help to solve your issue , please mark this post as solution accepted.

BR

Jean Claude 

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jchelle16-Pearl
16-Pearl
Jun 24, 2021 2:00 PM UTC

Hi @IW_9975185,

As you install Creo 7.0  you need to:

 Run install_license_server.exe under Creo 7.0 installation media folder.

Jean Claude

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