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A
AB_102782931-Visitor
1-Visitor
April 29, 2022
Question

AMD Graphic card

  • April 29, 2022
  • 2 replies
  • 1706 views

Hello guys!

I have an issue with my creo view app, I installed it in a new Lenovo laptop with AMD Radeon graphic card but when I want to print or save a draw as PDF, the app is closed automatically, I already installed updated drivers and windows 10 updates but the issue has not been resolved, Does any have an idea about how can I fix it?

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
May 3, 2022

What version of Creo View are you using?

A
AB_102782931-VisitorAuthor
1-Visitor
May 3, 2022

I have tried with different versions (4.2, 5.1, 7.1 and 8.1)

S
17-Peridot
ScottMorris17-Peridot
17-Peridot
May 10, 2022

This is a straight up PTC Technical Support question. I would reach out to PTC on this one first.

 

This technical support article will give you some details on how to generate debug log files for creo view:
https://www.ptc.com/en/support/article/cs62972

 

This knowledge base article sounds like your problem:

https://www.ptc.com/en/support/article/cs224517

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