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BS_49379021-Visitor
1-Visitor
September 18, 2025
Question

Creo View not comparing PDFs

  • September 18, 2025
  • 2 replies
  • 495 views

Does anyone have a fix for Creo View not wanting to compare PDFs? I add the PDFs correctly and select them to compare but in the top right the loading wheel just spins and doesn't load anything.

2 replies

StephenW
StephenW23-Emerald III
23-Emerald III
September 18, 2025

Not with respect to comparing PDF's but on occassion creo view will glitch out and just spin and spin and never really load. I usually do a re-boot, just to clear out any system issues.

Another thing to try, to rule out data specific problems, check a different set of PDFs, if the problem only occurs on the original pdfs, it's something to do with the PDF itself, one or both.

Last one is to have a coworker try the files on their system, just to rule out a specific computer issue. If you don't have someone who can test, you can upload the files to the community for someone random to verify.

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BS_49379021-VisitorAuthor
1-Visitor
September 18, 2025

Unfortunately I've tried all these fixes. My IT department doesn't know what the problem is so I had to put in a ticket on PTC to get help but it's been months and never got a reply. Only other idea was posting something here. 😢  

StephenW
StephenW23-Emerald III
23-Emerald III
September 18, 2025

You need to either open a new support ticket on PTC esupport or get it elevated. No reason a support ticket would go longer than a day or so a weekend max to get a response. 

Maybe you'll get lucky on here, but if you have support, you shouldn't have to wait that long.

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llie17-Peridot
17-Peridot
September 25, 2025

I know it is a long shot, but are you able to provide the two PDFs? You mentioned that you cannot compare any other PDFs as well, correct?

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