Decal not visible in CREO Illustrate

Problem

When adding a decal to a surface, the decal is showing its transformation box, but no image is visible.

Things that were tried:

• added the same decal to another surface on another part.
• added a different decal to the part that turns the decal invisible.
• creating a new figure from the base model.

All of the above showed that it was the part within my sBoM that seemed to be the problem.

Solution

A solution I found for my particular instance was the fact that I had 2 copies of the same part overlapping. Hiding one of the parts, revealed the decal. Both parts were named differently and were apart of an assembly. Which is why I didn’t catch it immediately. 

I’m aware that another solution to this problem is openGL drivers, due to older workstations and their graphics cards not playing nice, but only when decals are not showing up on all parts.

I’m writing this up because I haven’t found this solution on the forum. I hope it can help someone in the future.