Download issues

I have set up an account to download the free Creo Viewer version, for viewing only. However, when I click on download and try to enter my username: and enter my password which is the one I initially set up, it gives me an error message that the username or password is wrong. If I click on trying to reset password, it brings up a page for me to enter my suer name which is my email, then it asked me to enter the three digit numbers that are underlined in order, and when I do it, it just circles right back to me having to enter my username and the three digit code at bottom. Also please see attachments of when I try to login. The attachments are in order per the steps.