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Wes_Tomer1-Visitor
1-Visitor
April 13, 2020
Question

Illustrate File Issue - "To open the file it must be updated to use a standard."

  • April 13, 2020
  • 3 replies
  • 4081 views

Hello,

I created a Creo Illustrate file and embedded all CAD models (none were linked). Recently I opened the .c3di file, and saw the pop up message: "To open the file it must be updated to use a standard. The default standard 'Creo Standard' will be used. Do you want to continue?" I clicked "yes" and then opened the file. Half of the CAD odels were unchecked and missing - in the sBOM (and the eBOM) they were unchecked & had red "X"'s by them. I have attached a screen-clip. Does anyone have any idea what happened?

 

All I can think of is starting over from scratch -- since the file seems to be ruined.

 

Thanks,

Wes

3 replies

A
agarland16-Pearl
16-Pearl
April 14, 2020

Hi Wes,

 

I think the best action would be to contact tech support so they can investigate the behavior more thoroughly.

You can open a support case here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

 

Thanks for your continued feedback.

    D
    DB_99201631-Visitor
    1-Visitor
    November 22, 2021

    I have this exact same problem as of today but in contrast, I did have linked models from our Windchill database but had been saving the .c3di file to my local machine. I have never seen this issue before and am curious what the message means. The file I was using is now unusable and represents several weeks worth of work lost.

     

    Did you open a support case?

     

    Thanks,

    Dave

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    November 23, 2021

    What version of Creo Illustrate are you using?

    D
    DB_99201631-Visitor
    1-Visitor
    November 23, 2021

    7.0.0.0

     

    DB_9920163_0-1637675381900.png

     

    A
    atifkhan1-Visitor
    1-Visitor
    January 19, 2022

    Has anyone found the fix for this as I am also seeing this issue (creo illustrate 😎

    D
    DB_99201631-Visitor
    1-Visitor
    January 19, 2022

    After a little investigation I discovered that my .c3di file was corrupted. When investigating, I used Windows Explorer and opened the save location and found that the .c3di file in question was about 5% of the size of a previously saved version with a similar number of figures. I assume therefore that during one of the regularly scheduled automatic saves Illustrate crashed.  When opening the file Illustrate did not recognize the file as incomplete or corrupted but instead issues the message we've identified here:

     

     "To open the file it must be updated to use a standard. The default standard 'Creo Standard' will be used. Do you want to continue?"

     

    That means to me that the file saved with enough of the structure to allow Illustrate to recognize it but with either many figures lost or elements from the SBOM omitted or links lost leading to loss of figures. It's unclear what exactly gets corrupted but Illustrate's response seems makes it seem like it's a file configuration issue without providing more detail that can be investigated.

     

    My solution is simply to periodically make a copy of the successfully saved .c3di file elsewhere and change the filename to add a time stamp so that a mid-save crash only results in the loss of work completed since the last successful save - once I'm finished making figures I save/upload the very latest version to Windchill. So far this has worked for me as I am the only one accessing the Illustrate files.

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