Using Creo Illustrate connected with Windchill PDMLink
We have a group within our organization that has been starting to dabble a in Creo Illustrate over the past few weeks, and we are having issues getting files to import from Windchill PDMLink. To start off, we are on Creo 4.0 M060, Windchill 11.0 M030 CPS11, and Creo Illustrate 4.2 in place for our organization at the time.
What we are finding is that if designers (those with access to the CAD documents) are working with Creo Illustrate WITHOUT being connected to Windchill, we can export the files from Creo, and import into Creo Illustrate with no issue. Those designers can also send those files to our Technical Writing team (no direct access to CAD documents), and the Tech Writers can import those files into Illustrate without issue.
We begin to experience issues when we connect to Windchill. We are not able to import our CAD documents into Illustrate when connected. We get the file structure, but no viewables whatsoever.
What we are wondering, is there a best-practices guide or recommendation on how to use Illustrate in a Windchill Connected Environment? Should we be trying to import the CAD documents, or should we be having our publishers publishing and storing .pvz files from the CAD documents and then using and managing THOSE .pvz's in Windchill? Ideally, it would be nice to have the Illustrate files following the versions in Windchill similar to the CAD data, but we are unsure how to get started.
Just reaching out to see if anyone has any more experience in this area that would be willing to share what they find to be useful.

