Skip to main content
jheld1-Visitor
1-Visitor
August 22, 2016
Question

Creo Illustrate 3.0 Installation Error

I am encountering an error when trying to install Creo Illustrate 3.0. Please see attached screenshot for the error window. I have also attached the error log. Please reply with questions or possible solutions.

5 replies

MartinHanak24-Ruby III
24-Ruby III
August 23, 2016

Hi,

Q1:

Did you unzip downloaded zip file -AND- then run setup.vbs ?

Q2:

Did you launch installation as Administrator ?

MH

Translate
jheld1-VisitorAuthor
1-Visitor
August 25, 2016

 

Yes, I have unzipped and then run the setup.

Some programs I can right click on and run as administrator. I do not see that option for this one.

Thank you for your help.

JH

 

Translate
MartinHanak24-Ruby III
24-Ruby III
August 26, 2016

Hi,

I think you can open Command Prompt window as Administrator and run setup command from this window.

MH

Translate
VladimirN24-Ruby IV
24-Ruby IV
August 26, 2016

Can you attach this log file "pvinst_illustrate.log" to the message? Also you can open a new "Case" for PTC's technical support about this issue here: https://support.ptc.com/appserver/cs/case/case_logger.jsp

Translate
sdelausnay1-Visitor
1-Visitor
January 17, 2017

Hi,

I'm having the same error with my installation. I was wondering if there is a solution or case about this?

Kind regards

Translate
Terms & ConditionsAccessibility statement