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RC_133489701-Visitor
1-Visitor
April 24, 2025
Question

UI black background text error in CREO view 11.1

See the attached screenshot. 

 

I've reinstalled CREO view several times, checked the checksum, I really dont know what to do here. It's incredibly unreadable.

 

Is there somewhere i can try an older version of CREO view?

4 replies

agarland
agarland16-Pearl
16-Pearl
April 30, 2025

I would suggest contacting tech support and logging a case so this issue can be properly investigated.

This is not an issue we have seen before.

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RC_133489701-VisitorAuthor
1-Visitor
April 30, 2025

I dont think that's possible as I dont have a license. I'm not sure there's a way for people just trying to use CREO view to report issues.

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agarland
agarland16-Pearl
16-Pearl
May 2, 2025

Would you be able to share your system info and some trace logs?

To capture the logs you would need to:

  • set system environment variable PVIEW_PROC_TRACE=d:\ptc\pvtrace
  • Make sure above directory exists 

This article gives a little more info:

https://www.ptc.com/en/support/article/CS62972 

This will hopefully help us understand why you are seeing this issue.

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