PTC Community Announcements

Performance Advisor content has been moved to "live" within the segments they represent.   Please find performance advisor in these community spaces listed below and engage!   Creo:    https://community.ptc.com/t5/forums/filteredbylabelpage/board-id/installation_licensing/label-name/performance%20advisor   Windchill:   https://community.ptc.com/t5/forums/filteredbylabelpage/board-id/Windchill/label-name/performance%20advisor   Integrity (Windchill SSE)   https://community.ptc.com/t5/forums/filteredbylabelpage/board-id/Integrity/label-name/performance%20advisor    

Hi, PTC Community,   We had some PTC Community platform updates that the Community Team wants to make sure you are aware of:     1) PTC Community Terms of Service   You may have noticed a prompt to reagree to the PTC Community Terms of Service if you have logged in to even read this announcement 🙂      If you would like another look, you can always reread the PTC Community Terms of Service  here.   Note:  You might have noticed that there was also an opportunity to change your system-assigned community username  (i.e. xy_123456)  at the top of this TOS screen prompt.  No worries if you missed it, you can still change your username under "My Setttings". Learn more about changing usernames in the How to Change Temporary- System Assigned Username FAQ.   2) PTC Community Search    A post can now be created directly from the search query.  Try it out! Search> Select  "Post a Question"&gt

Hi, PTC Community, We just wanted to notify you that Community Log In will be unavailable on Saturday, November 20th from 7:00 AM ET to 11:00 AM ET due to maintenance.  You will still be able read content, but you won't be able to post new topics, reply, or kudo posts.   Have a great community day!   Best, Jaime Lee  

Hi, Everyone!   July has been a busy month for the PTC Community Team.  We have been busy making minor updates to the community UX.  We also loaded some new Community FAQs as well.   "Welcome and How To"  Updates   Be sure to go read these FAQs  to learn more about some changes to the member experience..   How to Notify (or Contact) the Moderator Accepted Solutions PTC Community Badges (Definitions and Explanations)   UX Changes   Below is a round up of some of the UX changes you may or may not have noticed!   1. "Redundant thread title" is now removed!  . Redundant thread title is now removed!  Members are now able to get to the thread details right away!           2.  Reduced white space. 20, 30, 40, 20, 120 pixels....gone!. See below.       3.  Removed Reply Box underneath each thread.  If you want to reply, just click the "Reply" button.  

Hello, PTC Community,   I want to call this "PTC Community Badge Catch-Up Weekend" where the PTC Community Team catches up on announcing some badges members recently received or will receive this weekend!   We are loading the LiveWorx2021 Badge, PTC/USER Badge, and "Progressive" Community Badges.   You will find these new badges on your community profile screen.         LiveWorx Attendee 2021 Badge   Thank you to all our PTC Community members that participated in the first episode in March for the virtual LiveWorx Limited Series 2021, "WORK METHODS CHANGING THE WORKPLACE   EPISODE TWO:THE NEW FRONTIER OF PRODUCT DEVELOPMENT is on April 22nd at 10 AM. Register now so you can also score your LiveWorx  2021 Attendee badge if you haven't already!   PTC/USER Member Badge   Long overdue!  The Community Team was able to do a "match up" of PTC/USER members and PTC Community profiles.  You can learn more about PTC/USER

Hi, PTC Community, I wanted to let you know that April 2nd, Friday morning (ET), our community is next on the list with our vendor to migrate  to a new server environment.  The Community Team will be monitoring/reviewing the platform at the time of migration to proactively identify any potential issues to our community. You may also notice some (approximately 6 ) test posts across different locations in the community.    In the event you notice any platform or feature performance issues, please notify our moderation team via "Notify Moderator" link on any post.      If for some reason, you are not able to log in to "Notify Moderator," feel free to reach out to the Community Team via our Community Team mailbox  community@ptc.com    Thank you for your participation on the PTC Community!    

The PTC Community Team would like to announce that there is a new Mathcad Installation Forum where customers can freely ask questions and discuss Mathcad installation topics.   In addition to providing a place for these Mathcad conversations, our PTC Support Team has also preloaded several "Mathcad Installation Help Topics" that may address your specific installation inquiry.  Please take a moment to review and engage.   Here is a sneak peek to what type of content you will find.             This is one example of community knowledge sharing.  I know we have many community members that regularly help each other with PTC products and services.  Thank you for all your contributions!   

PTC Community Decemer Update: -Ranks, Badges, and AVATARS!   Before we close out 2020, the community team wanted to make sure everyone is aware of recent updates to the PTC Community!     Please visit the PTCooler for the PTC Community Team Holiday message and the list of November Top Engagers (or Encouragers! 😊)       The PTC Community Avatar Library will be updated on January 8th.   If you would like to keep your existing avatar, please visit the FAQ on How to Save and Replace My Current Avatar.    The PTC Community Rank FAQ has been updated to reflect new rank icons that have been added to the community.  Rank icons help community members better identify which members may have the most expertise and community experience.   (Note: Some community members are having discussions with community management about the size and placement of these icons.  You may see changes in 2021).   Be sure to also congrat

As mentioned on  Community Announcements the Creo Community is undergoing layout changes.  Screenshots are provided here for your easy reference.   High-level overview of changes:   Existing 11 Creo Parametric Discussion boards are being remapped to 6 boards. Single Creo Elements/Direct board is being expanded. New All Products Community page              

Hi, Everyone,   Important News! The PTC Community will be on  READ ONLY status December 4th-7th December 11th-14th while the Creo Community content is being remapped. A new "All Community" Product Page will also be added during this time.   Please note, in order to receive email notifications, you will need to re-subscribe to your favorite Creo content.   To see a list of the new Creo layout, please visit the PTC Community Welcome and How To board.     The video below has the details on the Creo remapping.         (view in My Videos)          

Hi Community,   In the event that you missed the announcement on PTC's eSupport Portal, we wanted to let you know that scheduled maintenance is planned for Saturday November 14th between 10 and 11 am EST.   Our Community will be placed in a read only state during this time.   If you have any questions, please let us know. Leigh

Hi, Everyone,   Over the past few weeks, we have been experiencing connectivity issues with our SSO process resulting in community user names being reset.  Our IT department is aware and investigating ways to resolve the connectivity issues.  We are taking measures to not allow the usernames to be reset during these connectivity occurrences which may, in the short-term, interfere with your ability to log into the community. We apologize for the inconvenience.   Note:  Usernames can be changed directly by community members at any time which I recommend doing after the fix is scheduled on Thursday, November 5th.   Visit PTC Community Welcome + How Tos to find steps on how to change your username. We will keep this announcement updated.  If  you ever have trouble accessing the community (outside this current situation), you can always send an email to community@ptc.com which is monitored by the PTC Community Team.   Best,   Jaime Lee

Hi, Everyone,   Due to scheduled maintenance activity on Thursday, August 20th between Noon and 1:00 PM  (Eastern Standard Time or 6PM to 7PM MEST--Middle European Savings Time), the PTC Community will experience some temporary downtime.    

Hello, PTC Community!   I wanted to draw your attention to the brand new Customer Success section of the PTC Community!   Under this Customer Success category, you will find the following community spaces:   PTC eSupport Discussions  (moved from Community Information Center) PTC eSupport Ideas  (moved from Community Information Center) PTC University Training (moved from Education Category and formerly under title Training Discussions) PTC Subscriptions and Renewals (New!)   The PTC Subscriptions and Renewals board is where community members can share experiences, tips, and tricks about your PTC renewal and subscription journeys.    Your community manager would just love it if you could "up" the view count on this board and give my friend @BettinaGiemsa a little love by replying or kudoing her welcome post 🙂  She really does want to know how she can help make the renewal process better. She is watching the PTC Subscriptions and R

Hi, Everyone,   Over the course of the next couple of months we are going to be changing and  "cleaning up" our menu. The first change comes with moving Windchill and Windchill Systems/Software Engineering (Integrity)  under the new PLM Category.                     Same Great Community Content!   1)Discussion Forums (Collaboration space with your community peers!) 2) Tips (+Tricks on how to use your Windchill Software--From PTC Employees + Special Guests to You! Expect to see additional schedule of posts in coming weeks + months!) 3) Ideas (Product Enhancement/Feature Requests to your PTC Windchill Product Management Teams!)            

Last October, the Community Team partnered with PTC/USER to take the top 20 ideas in our Creo Parametric Ideas portal and set up a separate idea section specifically to collect information for the Scottsdale PTC/USER Winter Forum.  The goal was to highlight the most important customer feedback (based on the survey) with PTC Product Management.   The Winter Forum is complete and feedback has been collected.  These ideas in our temporary idea portal (plus votes and comments) have been merged back into the original Creo Parametric Idea portal.   Thank you everyone that collaborated in this exercise, and those who came to the PTC/USER Winter Forum to participate in the debrief.   The PTC Creo Product Management Team has dedicated a series of meetings to go through these ideas and provide a status.  I attended one of the "introductory meetings to this CAD Idea Review Series." There was great enthusiasm from the product management group to provide responses! &nb

Hi, PTC Community,   Breaking news LiveWorx 2020 will now be delivered as a free virtual event.   From the LiveWorx Team:   "The health and well-being of all customers, partners, employees and our broadened community members is of the utmost importance to us.   In light of the global coronavirus (COVID-19) pandemic, we have decided to reimagine LiveWorx 2020 as a complimentary virtual event. This decision was not taken lightly but is in alignment with the best practices laid out by the CDC and World Health Organization."    Be sure to watch the LiveWorx Blog for updates.   My Thoughts  Every year, I look forward to meeting and visiting with many of you at LiveWorx at the PTC/USER  booth which is the hub of customer connection during the conference. I’ll miss you in June, but I think all of you understand why this is necessary. In fact, I know you do.   As suggested by PTC Community member, @Marco_Tosin, "we should treasure every mo

Hi, Everyone,   I am so excited to share with you that finally the PTC Community has the ability to copy/paste images from Microsoft Word and the Clipboard!  This should increase some efficiency on creating quick posts that have images.  Please take some time this week testing this out and let me know on our Community Feedback board what you think about this new functionality.   Some other community functionality updates can be found on our Welcome and How To Board.   Community Drag and Drop Attachments Update Drag and Drop Images, Videos, and Attachments   Now just because I go to LiveWorx every year, and I want to meet some more community members in person! I want to encourage you to submit a proposal to speak at LiveWorx.   Why do it:     A) You get to meet your PTC Community Manager in person 🙂 B) Approved Presenters receive: a complimentary 4-Day All-Access Pass, presenter coaching and industry leader recognition from your

You may have already seen this in your own favorite business news sources, but, here, at PTC, we are excited to grow our community of cad users with the recent acquisition of Onshape. Onshape is a computer-aided design (CAD) software system, delivered over the Internet via a Software as a Service (SAAS) model.   The why and how of this great acquisition for PTC can be found in our corporate PTC Blog, An Open letter from PTC CEO Jim Heppelmann to Product Development Industry   What does this mean for our own PTC Community? We are business as usual in our PTC Community operations, but I encourage you to head on over to the Onshape Forums to learn more about this latest, great addition to PTC’s  portfolio of software products.    PTC will definitely begin to explore ways to collaborate with Onshape on a wide range of activities including cross promotion of community and user group meetings.    Keep checking back on our Corporate News page for our la

Hi, Everyone,   PTC & PTC/USER are partnering together to identify and address YOUR top priorities for CAD. This survey will ONLY be open for the month of October, DON’T MISS THIS OPPORTUNITY to have your voice heard! Please visit the PTC/USER Survey 2019 to share your key initiatives, concerns, and help us prioritize the already submitted set of CAD related enhancements in the Ideas database.   PTC/USER will be discussing these results in our Jan 28-30 Winter Event in Scottsdale, all are welcome to attend.  To find out more about registration, please visit the PTC/USER portal.   Our normal “PTC Working Group Program” and "Creo Ideas" process will continue beyond the 30 days.    We value your participation in the PTC Community and taking the time to give us your feedback.  I can’t wait to see what comes in!  

Hi, Everyone,   Happy 2 year anniversary!   June 23, 2017, the PTC Community began its journey with a new community platform. It only seems fitting that while PTC is celebrating LiveWorx, keynotes and demos of the latest  digital transformation technology, that our online PTC Community is able to experience some updates as well!    I am excited to announce that we have a new ranking structure in place for the PTC Community. It is complete with new sets of permissions for our more active, experienced community members. The rank names on the profile pages you see today is PHASE 1 of the rank updates.        Soon, you will also see a new rank icon  (like this one  for employees).     This new rank icon will stay with all PTC Community Members as they travel throughout the PTC Community. The icon will be different depending upon where you  fall in the new ranking structure.     I know our veteran community me

Just a quick update that PTC's latest augmented reality product, Vuforia Expert Capture, has been added to the PTC Community!  The Vuforia Expert Capture discussion board is found in our Augmented Reality category.    In a nutshell, Vuforia Expert Capture is is the fastest and easiest way to create powerful, location-specific augmented reality guidance for frontline workers.    To learn more about how Vuforia Expert Capture works, you can visit the Vuforia Expert Capture  page on ptc.com   https://www.ptc.com/en/products/augmented-reality/vuforia-expert-capture

Are you curious about what is coming for this year's LiveWorx, Digital Transformation Conference?   A few topics you can expect AR/MR/VR, Ai & Robotics, Digital Engineering, IIot & Smart Connected Products, Industry 4.0, and more!   Webcast in 30 minutes for an exclusive first look!   Register Here:    http://livewrx.co/vFVS30nucvp   FYI:  LiveWorx Pass Increases Tomorrow 2/20     

Hi, Everyone,   I wanted to introduce you to Ignacio and Leigh, who have joined the PTC Community Team.  They have primarily been working in our IoT and AR categories, but you will now see them posting more frequently in the public areas of our PTC Community.  Moving forward @Leigh and @IgnacioFdB  will also be assisting with community administration as well as serve as my backup for critical/urgent issues.       You should continue using "Notify Moderator" when you have a community concern or issue about a post, but a PM to Jaime_Lee is recommended if you have a more complex issue or need further community management attention.       So welcome Ignacio and Leigh, and on behalf of the Community Management Team, we truly value your participation in the PTC Community!    

Hi, Everyone,   I just wanted to give you a heads up that end of day on 2/7/2019 the Pre-Event Survey will conclude and all the LiveWorx Survey Banner Ads will be removed.     The survey can be found at:   https://www.surveymonkey.com/r/PTCCommunityPreEventSurvey   To read full details, please go to this post