With the hopes of bringing exciting new features, a cleaner design, and a more intuitive community navigation, we migrated the PTC Community to a new platform, Lithium, on June 30th. The team was excited to bring you the benefits of this new investment after years of small, incremental improvements.
However, we recognize that the migration had several gaps that created challenges for our community members. The customer communication, training, and support after the migration did not meet the standards we have at PTC. For that, we apologize. We are re-doubling our efforts to solve the gaps and deliver a best-in-class community.
We are listening to your feedback and are actively working on improving the community site. New team members were brought in from other departments to lend their expertise during this post-migration period and to provide quick support for urgent issues.
We chose Lithium as our new community platform because the security, technolog
