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13-Aquamarine
December 28, 2022
Question

Community login session during maintenance

  • December 28, 2022
  • 1 reply
  • 1596 views

Occasionally, there are some maintenance is done to the PTC Community and login is temporarily locked and only reading existing posts is possible. This is of course perfectly fine.

 

Recently I started noticing that new posts and replies started to pop up, despite I was still being unable to login. I thought it was some kind of glitch, and today when this happened, I tried a "remedy" by clearing all the cookies etc for comunity.ptc.com and yay it worked! Login was instantly available!

 

It seems like the "you're locked out" session is stored too long some how and doesn't check if the maintenance is actually finished?

 

Using: Google Chrome,  version 108.0.5359.125 (Official Build) (64-bit) on Windows 10

I have my login details saved in the browser because you know why. 🙂

1 reply

Community Manager
December 29, 2022

Thanks for the feedback. What kind of message were you seeing when you were unable to log in? Did it specifically mention maintenance?

13-Aquamarine
December 29, 2022

I'll take a screenshot the next time and post it here.