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JohnRudnicki15-Moonstone
15-Moonstone
December 24, 2020
Question

Email Notifications

  • December 24, 2020
  • 2 replies
  • 13333 views

I have been getting email notifications (for years), but they have stopped in the beginning of December. I have not (intentionally) changed my settings and when I checked they seemed correct. I am using gmail if that matters. Any suggestions? 

2 replies

W
Werner_E25-Diamond I
25-Diamond I
December 24, 2020

You may consider to post that problem in the Community Feedback section.

Maybe @Jaime_Lee  or one of the mods can help or shed some light on this.

J
JohnRudnicki15-MoonstoneAuthor
15-Moonstone
December 24, 2020

Ok. Thanks.

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
January 28, 2021

Either the number of questions posted to the community each day is not as high as it was last year or I am not getting the same feeds I was before. I still see some notices from the community, but only about 12-15 per day instead of the 25-30 I used to see. I have checked some of the main groupings for subscriptions and it says I am subscribed. Do I need to reset all of my subscriptions and the lower level groupings?

C
Chris321-Topaz I
21-Topaz I
January 28, 2021

I think traffic is down because people aren't getting the email notifications. I am still not. Still working through whether it is on PTC's end our my corporate IT spam filtering end.

C
Chris321-Topaz I
21-Topaz I
February 10, 2021

FYI for those still listening in, on my end it turned out to be a corporate email filtering issue. My company uses a company called Proofpoint and they incorrectly were blocking the mailer IPs.

 

I am not going to post the IP addresses here but if you message the community admins they can provide them. You can also PM me and I will give them to anyone else having the issue.

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