Skip to main content
S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
October 12, 2017
Solved

Email notifications not reliable

  • October 12, 2017
  • 1 reply
  • 2883 views

I am not getting all the email notifications from topics I am subscribed to.

Specifically I am subscribed to the Creo modeling questions topic (https://community.ptc.com/t5/Creo-Modeling-Questions/bd-p/CreoModeling)

The post https://community.ptc.com/t5/Creo-Modeling-Questions/Slant-dimension-for-Creo-3-0-M120/m-p/486583#M112824 has had several response to it that I have not gotten email notifications. I have gotten notifications for the original post and the latest posts (as of now) but not some from yesterday.

I've gotten 5 notifications of replies but there are now 7 replies.

The way I use the forum, I depend on email notifications to work.

My company does have various spam filters and junk mail filters, I have checked them and no community emails being held up.

On occasion, notifications will be delayed and I understand that but this is just one specific example of many email notification delays that is making the forum hard to use.

 

 

    Best answer by PTCModerator

    Hi Stephen,

     

    In your notification settings, you have subscription settings set to ignore posts you have already read. Could you have potentially read some of the posts in the thread you highlighted as they came in, while in the process of reading other posts? If this continues, please let us know. 

     

    Thanks!

    PTCModerator

    1 reply

    P
    PTCModerator1-VisitorAnswer
    1-Visitor
    November 24, 2017

    Hi Stephen,

     

    In your notification settings, you have subscription settings set to ignore posts you have already read. Could you have potentially read some of the posts in the thread you highlighted as they came in, while in the process of reading other posts? If this continues, please let us know. 

     

    Thanks!

    PTCModerator

    S
    23-Emerald III
    StephenW23-Emerald IIIAuthor
    23-Emerald III
    November 27, 2017

    I "believe" this was some temporary glitch lasting for a few days only.

    Everything seems to be working reasonably now.

    P
    PTCModerator1-Visitor
    1-Visitor
    November 27, 2017

    That is great news. Thanks for the update!

     

    PTCModerator

    Terms & ConditionsCookie settingsAccessibility statement