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Takayoshi5-Regular Member
5-Regular Member
May 28, 2026 4:28 AM UTC
Question

How to submit product idea instead of customer?

Hello community manager

I’m customer success manager in PTC Japan.

Can PTC employees submit product ideas on behalf of customers?
I’ve been asked to raise improvement requests for a product, but the customer finds it difficult to do so themselves due to the language barrier and other reason.

2 replies

vnamboodheriEmeritus
Emeritus
Jun 10, 2026 4:37 AM UTC

Hi Takayoshi,

Thank you for reaching out with your question!

Regarding Product Ideas, we have some helpful information available here:


Please note that employees do not have access to post product ideas. Could you kindly share the link to the above tip with the customer? Customers are welcome to post their ideas in their local language, as the community offers a feature to translate content from other languages to English.

Please let us know if this clarifies your query.

Thanks,
Vivek N
Community Moderation Team

 

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Takayoshi5-Regular MemberAuthor
5-Regular Member
Jun 10, 2026 4:39 AM UTC

Thank you for your comment. I will advise the customer how to submit idea.

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