New annoying login behaviour

Forum|Forum|4 years ago
February 24, 2022
4 replies
3329 views

The login behaviour has changed so that after login we find ourself at the (rather useless) main start page and not in the forum we came from as it used to be. Thats very annoying! Could this be changed back to what it used to be. Even better as it used to be a much longer time ago when we could (without being logged in ) reply to a posting, automatically were redirected to the login mask and after login we found ourself exactly were we came from - the reply window and could immediately type our reply.

I don't understand why usability gets worse with every change! It definitely should be the other way round.

I understand the reason for the (far too large on computer screens) new login page - obviously a tribute to smartphone access and a sign that developers are too lazy (or don't have the resources) to maintain differently designed pages for different devices. This is seen quite often nowadays and we have to live with this I guess.
But the place where we are redirected after the login sure should be changed back to what it used to be!

Other

kdirth

21-Topaz I

Even better, let us be remembered by the community site, eliminating the need to log in every time we visit. I'm sure most of us would check that box as we are on working on secured computers, not public computers.

There is always more to learn.

W

Werner_E

Author

25-Diamond I

I second what you demand. As I experience we actually are remembered and automatically logged in when necessary. But the time period where this happens is quite short and the major problem now is that after login we don't find us where we would like to be.

Also the time until we get logged out automatically is quite short and tricks like letting an unfinished reply window open don't work reliably (and should not be necessary after all).

EDIT: Just noticed this thread started by Stuart where the autologin feature is explained in a bit more details (lasts for just 1 hour): https://community.ptc.com/t5/PTC-Community-Feedback/Community-Auto-login/td-p/757600/jump-to/first-unread-message

olivierlp

Community Manager

Hello all,

Yes, the change implemented has just been rolled back. Very sorry for the inconvenience...
We are also taking notice for these suggestions above. Thank you.

Olivier

S

StephenW

23-Emerald III

I thoroughly agree. 1 day is too short for a community log in. 1 hour is just silliness.

A

AndrewK

Community Manager

Hi @Werner_E

We also noticed the change in behavior with the new log in page, and are investigating that now. We agree that the previous behavior was preferable and hope to have that restored soon. I'll let you know when we have any updates.

T

TomU

23-Emerald IV

Something weird is going on with PTC's support site too. Normally if you're not logged in you can see the top part of tech support articles but not the resolution section. Lately, even after logging in and being redirected back to the article, the resolution section is still hidden. To get it to appear I have to reload the page (by resending the underlying request.)