23-Emerald IV

Solved

s l o w

Forum|Forum|7 years ago
November 25, 2018
5 replies
6302 views

Is it just me, or are more people experiencing extreme slowness of the forum, especially on logging in and inserting pictures?

And I noticed that the Login icon/button disappeared from the top dark grey bar.

{Ah, found it; It's just below the top bar}

Luc

Other

Best answer by Jaime_Lee

@TomU @LucMeekes Please test and let me know if you are continuing to have problems uploading attachments and logging in.

Lithium restarted the server because one of the nodes was in a state of paging and self-recovery.

Should now be resolved.

Thank you!

JL

DomenicLaritz

16-Pearl

I also recognized the very bad performance when trying to log in.

L

LucMeekes

Author

23-Emerald IV

Good to know that I'm not alone...

For what it's worth: I'm using FireFox.

Luc

DomenicLaritz

16-Pearl

I'm using Internet Explorer 11.

So it seems to be independant from the browser.

W

Werner_E

25-Diamond I

As far as I can remember embedding pictures always was quite slow here.

But I can confirm that I, too, have experienced an incredible slowness when trying to login.

Login at PTC works OK but after that it takes very long to come back to the community page.

W

Werner_E

25-Diamond I

It looks like we are experiencing two similar looking problems with different causes.

At the end of November login at support.ptc.com was normal but login at the community vastly delayed. Then Lithum restarted their server, as @Jaime_Lee explained and the problem seemed to be fixed.

But since start of December (PTC Maintenance weekend) ist the login at support.ptc.com which takes over two minutes.

Is there any explanation for the fact, that the problem still isn't fixed (other than "what do you expect, you're dealing with PTC")?

W

Werner_E

25-Diamond I

Hmmm, I just wanted edit my post to fix a typo but I am not offered the option to do so!

Whats going on here???

Instead I am offered the option to move my message - an option I was not aware of so far!

Any explanation?

I don't care about the "move" option but I still would like to be able to edit my post!

S

StephenW

23-Emerald III

I was experiencing the same slowness or even inability to log in but today it seems to be back to normal.

J

Jaime_Lee

Community Manager

Hi, we have an open ticket with Lithium and our internal IT team to find out why the slowness of login is happening.

Please standby because I may need the people on this thread to help test.

Thank you for notifying us of the issue.

D

dgschaefer

21-Topaz II

Just wanted to add my voice. Things were terribly slow, at least for logging in, yesterday. Today seems to be back to normal, but I've only logged in once so far.

D

dgschaefer

21-Topaz II

At the end of the day yesterday it was slow again. In fact, it never would log in, it timed out (after a very long time) twice, each time with no errors. I was using Firefox.

It was slow again this morning, but not as bad and I was (obviously) able to log in eventually.

T

TomU

23-Emerald IV

I use Chrome and the login attempt failed after 10 minutes. Viewing a different thread a few minutes later showed that I am now logged in. Unfortunately I'm not able to add an attachment. The upload just spins and spins...