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Dom_CHENTRE14-Alexandrite
14-Alexandrite
Jan 8, 2018 12:38 AM UTC
Solved

using ptc community portal

We are 2 members of this portal.

Using same computer.

Impossible to change username...

Signin : last user.

sign out.... signin...

No question, only the same.

Is it normal ?

Is there any solution ?

Thanks

GB

MartinHanakAnswer
24-Ruby III
Jan 8, 2018 1:07 PM UTC

Hi,

 

you have to:

and then login as different user.

View in thread

4 replies

Ketan_Lalcheta2-Explorer
2-Explorer
Jan 8, 2018 7:03 AM UTC

I have also faced this. Log out and try closing entire browser. With this way, it works but not always!

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MartinHanak24-Ruby IIIAnswer
24-Ruby III
Jan 8, 2018 1:07 PM UTC

Hi,

 

you have to:

and then login as different user.

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    TomU
    TomU23-Emerald IV
    23-Emerald IV
    Jan 8, 2018 1:24 PM UTC

    Like Martin said, the trick is to sign out of support.ptc.com.  If you don't sign out of there then the community will automatically keep signing you back in as the same user.

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      Werner_E
      Werner_E25-Diamond I
      25-Diamond I
      Jan 13, 2018 11:50 AM UTC

      One other way around this really annoying bug (guess PTC will call it a feature) is to clear the the browser chronics (especially cookies or active logins) after you log out from the forum.

      I really would prefer my login data here in the forum being different from that at PTC support! They serve different purposes anyway.

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