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Dom_CHENTRE14-Alexandrite
14-Alexandrite
January 8, 2018
Solved

using ptc community portal

We are 2 members of this portal.

Using same computer.

Impossible to change username...

Signin : last user.

sign out.... signin...

No question, only the same.

Is it normal ?

Is there any solution ?

Thanks

GB

MartinHanakAnswer
24-Ruby III
January 8, 2018

Hi,

 

you have to:

and then login as different user.

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4 replies

Ketan_Lalcheta2-Explorer
2-Explorer
January 8, 2018

I have also faced this. Log out and try closing entire browser. With this way, it works but not always!

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MartinHanak24-Ruby IIIAnswer
24-Ruby III
January 8, 2018

Hi,

 

you have to:

and then login as different user.

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    TomU23-Emerald IV
    23-Emerald IV
    January 8, 2018

    Like Martin said, the trick is to sign out of support.ptc.com.  If you don't sign out of there then the community will automatically keep signing you back in as the same user.

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      Werner_E
      Werner_E25-Diamond I
      25-Diamond I
      January 13, 2018

      One other way around this really annoying bug (guess PTC will call it a feature) is to clear the the browser chronics (especially cookies or active logins) after you log out from the forum.

      I really would prefer my login data here in the forum being different from that at PTC support! They serve different purposes anyway.

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