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tseki21-Topaz I
21-Topaz I
Jun 16, 2026 12:38 AM UTC
Solved

Where can I find the video in the old community now?

I have received an article feedback for article https://www.ptc.com/en/support/article/CS285111.

It has a video link to the community.

 https://community.ptc.com/t5/video/gallerypage/video-id/8xNHd1ZDE6JEfg4r9twyeRJl3Ym_-AhQ

Now it leads to the top page.

Can we make this link accessible again?

Or the old contents are not accessible any more?

Thanks,

Tsutomu Seki

AndrewK
AndrewKAnswer
Community Manager
Jun 16, 2026 10:55 AM UTC

Hello ​@tseki I have restored the video to this post. 

 

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5 replies

vnamboodheriEmeritus
Emeritus
Jun 16, 2026 3:59 AM UTC

Hello tseki,

Thank you for contacting us.
We are currently reviewing the situation and will provide you with an update as soon as possible.

Thanks & Regards,
Vivek N
Community Moderation Team

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    AndrewK
    AndrewKCommunity ManagerAnswer
    Community Manager
    Jun 16, 2026 10:55 AM UTC

    Hello ​@tseki I have restored the video to this post. 

     

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      TomU
      TomU23-Emerald IV
      23-Emerald IV
      Jun 16, 2026 3:36 PM UTC

      The direct link to the video is still not working though.  The KB article does not link to the post, it links directly to the video.  What should that link be?  Attempting to follow it just leads to the community home page, not the specific video being referenced.

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      tseki21-Topaz IAuthor
      21-Topaz I
      Jun 17, 2026 12:10 AM UTC

      Thanks ​@AndrewK .

      Direct video link seems to be 

      The site is https://players.brightcove.net/... Is this a URL that can be published as PTC without issues...

      Anyway I will update the article to link to it.

      Thanks,

      Tsutomu

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      tseki21-Topaz IAuthor
      21-Topaz I
      Jun 17, 2026 2:58 AM UTC

      I have updated the article to link to the community post.

      Closing this topic.

      Thanks for your help!

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