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13-Aquamarine
January 17, 2024
Solved

Why am I not able to post an idea?

  • January 17, 2024
  • 3 replies
  • 1749 views

JiffiPop_0-1705506266276.png

The page is greyed out for me, I want to post a suggestion to add a config option to automatically insert a break in drawing dimension witness lines.

 

Best answer by AndrewK

Hi @JiffiPop 

 

I've adjusted your permissions, and you should be able to post an idea now. 

 

When you create a support account, basic accounts get different permissions on the community than customer accounts. There is not much difference but posting ideas is one. Unfortunately, when you upgrade that account, the change is not automatically reflected on the community, and we have to make the change manually. This is something we are working on changing so in the future that change will be automated.

3 replies

Dale_Rosema
23-Emerald III
23-Emerald III
January 17, 2024

Not sure. I see your are logged in. Was it recent or awhile ago? Try logging out and logging back in?

 

 

Dale_Rosema_0-1705507167224.png

 

AndrewKCommunity ManagerAnswer
Community Manager
January 17, 2024

Hi @JiffiPop 

 

I've adjusted your permissions, and you should be able to post an idea now. 

 

When you create a support account, basic accounts get different permissions on the community than customer accounts. There is not much difference but posting ideas is one. Unfortunately, when you upgrade that account, the change is not automatically reflected on the community, and we have to make the change manually. This is something we are working on changing so in the future that change will be automated.

JiffiPop13-AquamarineAuthor
13-Aquamarine
January 17, 2024

Awesome, thank you.

23-Emerald III
January 17, 2024