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J
JP_134662141-Visitor
1-Visitor
July 7, 2025
Question

Access Denied - Insufficient Privileges

  • July 7, 2025
  • 1 reply
  • 518 views

Acesso negado, privilégios insuficientes
Sua conta da web não possui os seguintes privilégios necessários para acessar o aplicativo

1 reply

Catalina
CatalinaCommunity Manager
Community Moderator
July 7, 2025

Hi @JP_13466214 

 

Thank you for your question! 

 

I’d like to recommend to bring more details and context to your initial inquiry. 

Please add screenshot(s) to better understand what you are trying to do in your process. 

 

Please refer to this guideline to make your questions more likely to receive a quick and useful answer. 

This will increase your chances to receive meaningful help from other Community members. 

 

Thank you for your participation and please let me know if you need further assistance! 

 

Best regards,

Catalina | PTC Community Moderator
J
JP_134662141-VisitorAuthor
1-Visitor
July 7, 2025

Eu uso licensa de estudante e precisei trocar de laptop, ao fazer a troca e tentar reinstalar o software no novo laptop nao estou conseguindo gerenciar a licensa.

JP_13466214_0-1751899190129.png

 

M
MartinHanak24-Ruby III
24-Ruby III
July 8, 2025
@JP_13466214 wrote:

Eu uso licensa de estudante e precisei trocar de laptop, ao fazer a troca e tentar reinstalar o software no novo laptop nao estou conseguindo gerenciar a licensa.

JP_13466214_0-1751899190129.png

 

Hi,

AFAIK student cannot use PTC web pages to move his Creo license.

You can install Creo on new computer and enter the product code used on old computer.

If this procedure does not work you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

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