Can't activate purchased license

PTC Prime 8

Hi,

1.] What Host ID is included inside license file ?

2.] Run ipconfig /all > ip.txt command in Command prompt window and upload ip.txt file.

The host ID don't match

Please send ip.txt file

Is that the notepad-file?

---

@AK_10584883 wrote:

Is that the notepad-file?

---

Hi,

it look like you do not understand me. Just do following steps:

• open Command prompt window
• inside the window type ipconfig /all > ip.txt and press Enter
• the command creates ip.txt file in directory shown in Command prompt window prompt
• ip.txt file is text file ... it can be opened in Notepad

---

@AK_10584883 wrote:

Sorry, I don't get it. I've typed the command and pressed enter but nothing happend.

---

Hi,

the command created ip.txt file in  directory.

---

@AK_10584883 wrote:

Ok. See the attachments for ip.txt file

---

Hi,

1.] ip.txt file does not contain physical address A8-7E-EA-E9-C6-3B (included in license file)

2.] your laptop does not have LAN connector, only WiFi network card is available

Please disable MAC randomization, reboot laptop, generate new ip.txt file and send it to me.

https://support.boingo.com/s/article/How-to-Disable-MAC-Randomization-in-Windows-10