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53Peterp1-Visitor
1-Visitor
July 9, 2015
Solved

changed wireless card

I changed my wireless card from an n to an ac card. The software did not work when I did this. I changed the card back again to the n card and the software worked so the card change is the cause of your software not working. I don't want to use the n card on the computer anymore can I use another licence on my computer so I can use the ac card?

MartinHanakAnswer
24-Ruby III
July 17, 2015

Peter,

if you want to change network card, then you have to transfer Creo license from old MAC address (it belongs to n card) to new MAC address (it belongs to ac card). Ask PTC Support to transfer your license.

 

Email you request to -

-OR-

enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Martin Hanak

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2 replies

MartinHanak24-Ruby IIIAnswer
24-Ruby III
July 17, 2015

Peter,

if you want to change network card, then you have to transfer Creo license from old MAC address (it belongs to n card) to new MAC address (it belongs to ac card). Ask PTC Support to transfer your license.

 

Email you request to -

-OR-

enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Martin Hanak

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53Peterp1-VisitorAuthor
1-Visitor
July 18, 2015

Thanks so much for your response Martin, I put similar info up over a year ago and got no useful response I then posted again and you replied. I have not been able to use the program for a very long time and it will be good to get this sorted. Keep up the good work

Peter

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