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EricScheer1-Visitor
1-Visitor
November 3, 2010
Question

Could Windows 7 be the Culprit? (Install issues)

  • November 3, 2010
  • 2 replies
  • 6431 views

I'm having issues installing the latest Student Edition of Creo Elements/PRO 5.0. At the beginning of this semester (almost two months ago), I was able to seccessfully install and use the Wildfire Student Edition on my desktop PC at home. It runs very well. However, I picked up a new laptop a couple weeks ago, and I'd really like to do work in places other than my room, but my installation gets to 1 or 2 percent and it freezes with the status of "copying files." I've tried leaving it alone for a couple hours to see if it improves, but it doesn't. The second green bar is full (100% download supposedly), but when the install freezes, I have to manually close the program from the Task Manager. I've tried multiple configurations and have uninstalled/installed many times and have even created a second account in an attempt to troubleshoot, but I'm having no luck.

I'm running Windows 7 on the laptop (64-bit). The PC with the working copy is running Windows XP. Has anyone else had a similar experience? I have the license '.dat' file on the laptop, which was generated during the install attempts. If I try to get a new license, it tells me I'm maxed out with both accounts now. I really hope someone can give me other suggestions.

-Eric Scheer

Student at STCC

    2 replies

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    TimMcLellan12-Amethyst
    12-Amethyst
    November 3, 2010

    If you have the option to download the full DVD for install, do so. I have heard of issues with trying to do the web install.

    Hope that helps,

    Tim

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    EricScheer1-VisitorAuthor
    1-Visitor
    November 4, 2010

    The full download worked splendidly. I had started downloading it previously, but had to keep pausing it while I jumped between networks. Your solution is much appreciated.

    Eric

    K
    KurtPoser1-Visitor
    1-Visitor
    March 12, 2011

    I am experiencing the exact same challenge as Eric, but am not given the option for a full DVD download. Any ideas what else might help me get Creo installed? I am running W7 in 64bit mode, trying to install the right version and have plenty of memory. The issue is that it stops at 1% or 2% like it did for Eric.

    Thanks.


    Kurt

    A
    Anonymous
    March 15, 2011

    Kurt,

    Which edition of Creo are you attempting to install? Since this is posted to the University Program forum I assume a University edition.

    The DVD for Schools Edition (for college or university students) can be downloaded here: www.ptc.com/go/license4schools-uni

    Regards,

    Adam

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    KurtPoser1-Visitor
    1-Visitor
    March 15, 2011

    Thanks Adam,

    I have accessed the PTC site for this, entered my computer's MAC address and am waiting for an email that contains information I need to download the DVD. At least that is what I assume I am waiting for.

    Will this be different than what I have downloaded before? What I downloaded before was one compressed file that had Creo for 32bit and Creo for 64bit, with a small text file. That file appeared to download fine, but upon installation it would hang up at 1% or 2% during the "copying files." Where there missing files in that .zip download? I look forward to trying it again with the information I am waiting for.

    I will let you know what happens and thanks for the help.

    Kurt

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