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3-Newcomer
September 6, 2023
Question

CREO 10 Student Edition Premium License - Student Verification and Download Issues

  • September 6, 2023
  • 1 reply
  • 2322 views

Hello  -

I purchased "Creo 10 University Student Edition Premium License" and have received both the license key and license pack via email.  I am having 2 problems:

 

1. I need to verify my student status, but upon providing documentation to the email provided(ptc.nam@digitalriver.com), an undeliverable response was received.  How do I go about verifying my student status?

 

2. I used the "Creo Install File Download" provided in the email and extracted the file and ran as administrator.  I was able to verify license identification and received the "Success!" notification.  I have the license source showing "Available", however I have no options available for selection in Application Selection.  Is this due to lack of student verification?  If so, great please help with #1.  If not, what needs corrected for Application Selection?

 

Any help is much appreciated.

 

 

1 reply

24-Ruby III
September 6, 2023

@AH_10775078 wrote:

Hello  -

I purchased "Creo 10 University Student Edition Premium License" and have received both the license key and license pack via email.  I am having 2 problems:

 

1. I need to verify my student status, but upon providing documentation to the email provided(ptc.nam@digitalriver.com), an undeliverable response was received.  How do I go about verifying my student status?

 

2. I used the "Creo Install File Download" provided in the email and extracted the file and ran as administrator.  I was able to verify license identification and received the "Success!" notification.  I have the license source showing "Available", however I have no options available for selection in Application Selection.  Is this due to lack of student verification?  If so, great please help with #1.  If not, what needs corrected for Application Selection?

 

Any help is much appreciated.

 

 


Hi,

 

1.]

I hope @Alex_Cazacu can give you information how to verify student status.

 

2.]

What license source was used during installation? Please go to Parametric\bin directory in Creo installation, open parametric.psf in Notepad and publish following lines:

ENV=PTC_D_LICENSE_FILE ...

ENV=CREOPMA_FEATURE_NAME ...

Open your license file in Notepad, extract lines starting with INCREMENT and publish them. If you provide this information i will be able to tell you what licenses you own.

17-Peridot
September 6, 2023

As long as the product code and the installation guide was sent, the student verification was already handled. 

Make sure that you remove any older licenses that may be in C:\ProgramData\PTC\Licensing folder and keep only the one that has the product code in its name.

Also you may need to run setup.exe again after removing older licenses (may be easier then editing the PSF 🙂 and you need to add all the functionality included in the license to the installer.

 

~Alex