Creo 13 Student License – Maximum Number of License Requests Reached

Hello PTC Academic Support,

I am a university student trying to install and use Creo Parametric 13 through my PTC Education/University license.

During the License Identification step, when I enter my educational product code and click Install Licensing, I receive the following error:

“You have reached the maximum number of license requests available for your product type.”

I understand that the maximum number of license requests associated with my product code has been reached. However, I would like to clarify that I have never actually been able to successfully activate, launch, or use Creo with this license.

I had to reinstall and reconfigure Creo several times while trying different versions and troubleshooting the installation and licensing issues. Although these attempts appear to have counted toward the license request limit, I was never able to successfully use the application.

I have also checked:

C:\ProgramData\PTC\Licensing

and there is currently no license file available because the previous licensing attempts were unsuccessful.

Could you please reset/reactivate the license request limit for my educational product code or provide a license file for my current computer, so that I can successfully activate and use Creo Parametric for my university studies?

I can provide my Host ID, product code, PTC account details, or any other information required privately for verification.

I would really appreciate your assistance, as I have not yet been able to use the Creo software despite having a valid university/student entitlement.

Thank you for your help.

Regards,
Sneha Majumdar
University Student