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Ciaran1-Visitor
1-Visitor
September 20, 2012
Question

Creo 2.0 Installation problem

  • September 20, 2012
  • 2 replies
  • 5981 views

Hi,

I am having problems installing Creo 2.0 Student Edition.

The Installation Assistant starts up and goes through the first few steps.

But it will not allow me to enter the product code in "Simple Licence Entry".

I am running Windows 7.

Does anybody have any ideas on what is preventing this.

    2 replies

    A
    Anonymous
    September 20, 2012

    Note that you must have adminstative privalges on your computer to install Creo. Right-click on the setup.exe file and select "Run as administrator".

    C
    Ciaran1-VisitorAuthor
    1-Visitor
    September 20, 2012

    I have tried this already but it is still not working.

    Any other suggestions?

    J
    JamesCollin1-Visitor
    1-Visitor
    September 21, 2012

    I've had a few users complain about this - you're certainly not alone. It also happens on XP. One fix seems to be to copy the installation image to the local drive. For example copy the contents of the installation DVD to a folder on the C:\ drive.

    Not ideal I know but it seems to work.

    Another problem can be the windows firewall / an other security / virus software. Try disabling this during installation so it can talk to PTC.com without problems.

    Rgds

    James

    A
    Anonymous
    September 21, 2012

    Good point James. Please temporarily turn off any virus protection and fiewall and then run the executable as administrator.

    T
    TristanSummers6-Contributor
    6-Contributor
    January 23, 2013

    I am having a similar issue with Creo 2.0 on some of our machines. The installation runs fine but upon first launch the splash screen comes up and Creo hangs. I can disable our Symantec Endpoint Protection and on some machines it will launch and finish installation just fine, then re-enable Symantec Endpoint and Creo works perfect but on other machines it continues to hang even with Symantec disabled. Does anyone know what Symantec Endpoint would be blocking so that our IT department could write an exception to allow the installation?

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