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ptc-40687841-Visitor
1-Visitor
Sep 9, 2013 5:52 PM UTC
Solved

Creo 2 does not open or run

Hello,

I have just installed Creo 2 and I cannot get it running at all. Specifically, clicking shortcut icons or windows start menu icons does nothing, the only confirmation that I get from my computer that i clicked those icons is that I get a little loading circle by my pointer for about a second and thats it. Nothing opens, no apps launch, no processes or services lunch, nothing. I have triend reinstalling and I have tried updating my graphics driver and neither has helped.

Thank you.

    Answer
    Oct 7, 2013 3:32 PM UTC

    I suspect that your installation is not complete. This can happen when using the web installer or when anti-virus and firewall protection is not disabled during the installation.

    For the M070 build of Creo 2.0, the size of the folders at C:\Program Files\PTC\Creo 2.0 should be close to the following:

    • Common Files ~ 2.75 GB (16,017 Files, 665 Folders)
    • Parametric ~ 121 MB (211 Files, 47 Folders)

    If your folders are smaller, I would suggest you uninstall and then reinstall using the full DVD download.

    Regards,

    Adam

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    4 replies

    ChrisCarr1-Visitor
    1-Visitor
    Sep 9, 2013 5:56 PM UTC

    Hi Ido,

    For Academic support, please see the PTC Academic Support forum. If you are unable to find a solution to your issue there, please submit an Academic Support Request.

    Regards,

    Chris

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    ptc-53035151-Visitor
    1-Visitor
    Oct 7, 2013 8:09 AM UTC

    I have same question with him

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    Anonymous
    Answer
    Oct 7, 2013 3:32 PM UTC

    I suspect that your installation is not complete. This can happen when using the web installer or when anti-virus and firewall protection is not disabled during the installation.

    For the M070 build of Creo 2.0, the size of the folders at C:\Program Files\PTC\Creo 2.0 should be close to the following:

    • Common Files ~ 2.75 GB (16,017 Files, 665 Folders)
    • Parametric ~ 121 MB (211 Files, 47 Folders)

    If your folders are smaller, I would suggest you uninstall and then reinstall using the full DVD download.

    Regards,

    Adam

    Translate
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