Skip to main content
L
lschroeder1-Visitor
1-Visitor
June 5, 2013
Solved

Creo 2 - Install Trouble - Product Code box gray

  • June 5, 2013
  • 2 replies
  • 11056 views

I am trying to install Creo 2 on one of our team's laptops, Dell Precision M60, NVIDIA Quadro FX Go700. I have a clean install of Windows XP Professional SP3. I am logged in as Owner / Administrator. I have Windows Firewall and my Anti-Virus software both turned off. I am connected to my Home Network via Ethernet port, Belkin Router, with Firewall turned off. I have downloaded the installation DVD, applied for and received a Product Code from PTC.

When I attempt to install Creo 2 from the DVD the instructions work as advertised up to the point, Step 6 in the e-mail, where I attempt to Accept License agreement. The box to enter the product code is grayed out and I am unable to enter the code.

Any suggestions?

Thanks,

Lance

    Best answer by

    Lance,

    This happens for one of the following reasons:

    1. The server does not have outside Internet access.
    2. The account being used to install the software does not have administration rights.
    3. The setup.exe file is not being run “as administrator” (right-click on setup.exe and select Run as administrator from the pop-up menu.
    4. Firewall or Virus protection is preventing it (temporarily turn these off during installation).
    5. Port-blocking not allowing traffic to the PTC server.

    It appears you are doing everything correct, however, I don't know of another reason. if your problem is being caused by something else, I would love to be able to add it to my list.

    We could do a couple things:

    1. Try connecting the laptop to another network, just to see.
    2. Open a call at http://www.ptc.com/go/academic-support and someone from our team create some license files for you. You will have to also provide the Host ID of each computer if we use this method.

    Regards,

    Adam

    2 replies

    A
    Anonymous
    Answer
    June 5, 2013

    Lance,

    This happens for one of the following reasons:

    1. The server does not have outside Internet access.
    2. The account being used to install the software does not have administration rights.
    3. The setup.exe file is not being run “as administrator” (right-click on setup.exe and select Run as administrator from the pop-up menu.
    4. Firewall or Virus protection is preventing it (temporarily turn these off during installation).
    5. Port-blocking not allowing traffic to the PTC server.

    It appears you are doing everything correct, however, I don't know of another reason. if your problem is being caused by something else, I would love to be able to add it to my list.

    We could do a couple things:

    1. Try connecting the laptop to another network, just to see.
    2. Open a call at http://www.ptc.com/go/academic-support and someone from our team create some license files for you. You will have to also provide the Host ID of each computer if we use this method.

    Regards,

    Adam

    L
    lschroeder1-VisitorAuthor
    1-Visitor
    June 6, 2013

    I attempted to use the new DVD on a different desktop computer attached to the same wireless network. With that computer I was able to enter a Product Code. So, I think the network may not be the problem. (I didn't complete the installation on that computer).

    I did open a call at the academic support center requesting license files for the two CAD laptops we are trying to create for the team. Of note, the HostID download worked on my personal laptop, but not the two CAD laptops. So, even with the firewalls and the AV turned completely off, something must still be being blocked. I found, and sent the physical address of the wireless adapters with ipconfig.

    I will try to bring the laptops to a different network to eliminate my network as the problem.

    Thanks again,

    Lance

    J
    JoshH1-Visitor
    1-Visitor
    June 5, 2013

    Hi Lance,

    Has this DVD been used for an install before? If it hasn't worked before, you might try a fresh download of Creo 2 to the computer you're installing it on, unzip and try again.

    Has an attempt been made to install Creo 2 on this computer before? If so, uninstall if possible and delete any Creo 2 directories, then reboot and try again.

    Also, are you using Simple or Advanced License Entry? I'd switch between the two and also try just dragging and dropping the license file if you have one.

    Josh

    A
    Anonymous
    June 5, 2013

    Thanks Josh, I can add those to my list.

    In the past I have seen someone not extract the zipped DVD but rather just browse into it using Windows Explorer and try to install from that (without extracting the data first). This also might cause the product code box to be gray.

    Terms & ConditionsAccessibility statement