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M
myzh1-Visitor
1-Visitor
September 12, 2017
Question

creo 3.0 crashes

  • September 12, 2017
  • 1 reply
  • 4675 views

had been using creo for some time now, but recently the program keeps crashing without warning. have tried to reinstall everything but the crashes still happen. there's no message for this sudden crashing, other than on start up again, it just states that creo was not closed properly. is there a fix for this?

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
September 12, 2017

Hi,

 

what operating system is installed on your computer ? Is it Windows 10 ? If this is the case, then you have to install latest Windows update mentioned in https://support.microsoft.com/en-us/help/4018124/windows-10-update-history page. It is KB4034674, currently.

M
myzh1-VisitorAuthor
1-Visitor
September 12, 2017

hi, yes its windows 10, im currently on "Windows 10 Version 1607" as this is the latest update i have for my laptop...i dont have the update as mentioned in that link. 

M
MartinHanak24-Ruby III
24-Ruby III
September 13, 2017

Hi,

 

try removing data from user profile.

 

  • open Windows Explorer
  • enter %APPDATA% into its address field
  • rename/remove PTC subdirectory
  • launch Creo 3.0
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