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ptc-38421671-Visitor
1-Visitor
December 7, 2014
Question

Creo 3 installation error

  • December 7, 2014
  • 2 replies
  • 1536 views

I've installed successfully on my laptop, but I'm having trouble on my desktop. I enter the product code from the install instruction, enter my username and password and get the error shown below. (Note that I blanked out the product code from the installation instructions pdf.)

error.jpg

    2 replies

    S
    sm_011-Visitor
    1-Visitor
    December 9, 2014

    Could be a dumb question, but is your laptop connected to the internet when entering your credentials? You need to connect to www.ptc.com to validate the license.

    P
    ptc-38421671-VisitorAuthor
    1-Visitor
    December 9, 2014

    Both computers are connected to the internet. Installation went fine on the laptop.

    S
    sm_011-Visitor
    1-Visitor
    December 9, 2014

    Okay, I will ask Mark to contact you to see if he can help diagnose the problem. It should be the same for both machines.

    P
    ptc-68099281-Visitor
    1-Visitor
    January 15, 2015

    I have exactly the same problem but this appears when trying to install on teh licence server. I have checked and there is Internet connectivity and will connect to www.ptc.com quite happily.

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