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lmüller-21-Visitor
1-Visitor
October 13, 2016
Solved

Creo 3 Product Key Input Field Inactive

Hi,

I'm trying to install Creo 3 Academic but I'm not able to enter the product code.

I tried to run as administrator and turning off the firewall but nothing helped.

As you can see in the screenshot the field for the Product key is disabled.

6wt16ppy.bmp

    MartinHanakAnswer
    24-Ruby III
    October 19, 2016

    Hi,

    I did not recognize any problem in ipconfig output.

    Try to create another Admin account and test installation under this clean new account.

    Before installation attempt always delete PTC sub-directory in C:\ProgramData directory.

    MH

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    10 replies

    MartinHanak24-Ruby III
    24-Ruby III
    October 14, 2016

    Hi,

    please attach your picture once again.

    Delete PTC sub-directory in C:\ProgramData directory and re-run installation.

    MH

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    lmüller-21-VisitorAuthor
    1-Visitor
    October 14, 2016

    Hi,

    I tried to delete the directory, but it's still the same problem.

    screenshot.JPG

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    MartinHanak24-Ruby III
    24-Ruby III
    October 15, 2016

    Hi,

    how did you get installation media. Did you download zipped 4GB full DVD from PTC site ?

    MH

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