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gheeke1-Visitor
1-Visitor
October 16, 2016
Question

Creo 3 won't install, Pending Prerequisite

  • October 16, 2016
  • 3 replies
  • 5011 views

Hello,

I downloaded Creo 3 student version and am trying to install it.  Following the instructions everything goes well, license looks like it installs and I get the "Success" message.  Click next and Install.  Several of the items look to install, but several are stuck with status "Pending Prerequisite".  Can't click back or any of the other buttons. 

Firewalls are disabled. 

I did search the forums and found this post:Re: Can't download Creo 3.0: 'Pending Prerequisite', checked my task manager and found no msi.exe.  Did not find any other hits.

Any help would be greatly appreciated.

Thanks

Greg

    3 replies

    G
    gheeke1-VisitorAuthor
    1-Visitor
    October 16, 2016

    I had another thought, I unchecked everything except Creo Parametric and the required files.  Still get the error, here is a screen shot.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    October 17, 2016

    Hi,

    it would be helpful, if you provide detailed description of your installation steps. For example:

    1.] what is your operating system

    2.] where did you get installation package

    and so on ...

    MH

    G
    gheeke1-VisitorAuthor
    1-Visitor
    October 17, 2016

    Here is my system information:

    I got the download from the PTC site here:

    I followed the directions on this sheet:

    http://apps.ptc.com/schools/references/install_creo3_unistudent_standard.pdf?_ga=1.70177744.1152520742.1476487643

    I have Norton Internet security, and did have it turned off during the attempted installs.  The Windows firewall shows

    Any help would be greatly appreciated.

    Thanks

    Greg Heeke

    M
    MartinHanak24-Ruby III
    24-Ruby III
    October 18, 2016

    Hi,

    1.] What program did you use to unzip downloaded file ?

    2.] What exe files are present in uzipped directory ? What exe file did you launch ?

    MH

    G
    gheeke1-VisitorAuthor
    1-Visitor
    October 20, 2016

    I am not sure how to tell what was used to unzip, Windows 10 seems to have a default and that is what was used.  Here is a screen shot

    I clicked the Extract All and told it what directory to put them in.

    I ran the "setup.exe" in the directory above.

    Thanks

    Greg

    G
    gheeke1-VisitorAuthor
    1-Visitor
    October 26, 2016

    I did launch from the folder, not from the zip.  The screen shot was to try and answer your question as to how I unzipped the files.

    I cleared the PTC directory and re-installed.  Same result.

    The license file seems OK, at installation after putting license info in, I get a green Success message.

    Tried the setup-schools.exe, similar results.

    I then again deleted the PTC directory and the files I had downloaded and tried Creo 2.  It installed and worked perfectly.

    I guess I will use Creo 2.

    Thanks for all your help

    Greg

    E
    erler1-Visitor
    1-Visitor
    February 1, 2018

    I was with the same problem. It solved form me. I made three different things at once, but I don't know the relevance of each one to solve the issue, or what of them really is the solution.

     

    1. I installed the Mathcad Prime 4.0 with the installer of the Mathcad, and it installed the Microsoft NET Framework 4.6.2;

    2. I updated the windows, important and optional updates;

    3. I turned off the anti virus.

     

    Once this was made, I started the installer and made it successfully!

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