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K
KH_94031961-Visitor
1-Visitor
August 10, 2021
Question

Creo 8.0 Student Edition installation stuck at "Processing"

  • August 10, 2021
  • 2 replies
  • 1658 views

Hello,

I was using PTC Creo 6.x last for the last year and a half at uni but today when I tried to do some work, the licence had expired. I tried to renew it but the process failed. So I uninstalled Creo 6.x and deleted the C:\ProgramData\PTC\Licensing directory. I then downloaded the PTC Creo 8.0 zip file and went about installing the new version. I am following the instructions in the Quick Installation Guide.

When I get to the point where I enter the supplied product code under Node Locked Licence Generation and select Install Licensing, the installation program gets stuck at Processing... indefinitely.

I have tried backing out of the installation process, rebooting my PC and trying again but get the same result.

 

Is anyone able to assist?

 

Regards,

Keir

2 replies

K
KH_94031961-VisitorAuthor
1-Visitor
August 10, 2021

I have moved forward one step by disabling my WiFi network adapter's TCP/IPv6 protocol. I now receive a Success! message from the Install Licensing part of the installation process.

 

However, the installation program now objects to the very licence file that it has created itself. I receive an Invalid file or format Status under Licence Sources and can't proceed further.

 

If anyone can assist, I'd be most appreciative.

 

Regards,

Keir

K
KH_94031961-VisitorAuthor
1-Visitor
August 15, 2021

I would really appreciate some support from PTC regarding this problem. Is there a PTC representative on this forum?

 

Regards,

Keir

P
ptc-3741721-Visitor
1-Visitor
August 26, 2021

I work for a community college and we have several students who are experiencing the exact same behavior. We would also appreciate a response regarding this issue.

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