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Harry_Seth15-Moonstone
15-Moonstone
June 3, 2021
Question

Creo Agent did not initialize correctly. Please contact technical support if the issue persists

  • June 3, 2021
  • 2 replies
  • 10008 views

Issue:

Error - "Creo Agent did not initialize correctly. Please contact technical support if the issue persists".

 

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Reasons/Causes:-

  • Error message indicates that creoagent.exe either has not been launched or has exited prematurely
  • Encryption software or antivirus software cause this issue
  • Fail to install creoagent.exe
  • Unable to install Creo Platform service due to lack of admin privileges

Solution: -  

  • Browse to Creo Parametric Trial installation folder C:\Program Files\PTC\Creo 8.0.0.0\InstallManager

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  • Run creosvcs_64.exe as an administrator

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This should help resolve the error encountered.

    2 replies

    L
    LawrenceS18-Opal
    18-Opal
    January 12, 2022

    Thank you for posting this.  This temporarily fixed the issue for me but it didn't seem to work if an add-on depended on that service probably because we are using for Creo4 (which doesn't contain this file, which I took from Creo8 which I was testing).  The permanent fix for me on Creo4 was to install (or reinstall/repair) Creo Platform Services, which is located in the addon folder of the installation download:

    • \\Downloads\M150\Creo\install\addon\creosvcs_64.exe

     

      T
      tdavidson4-Participant
      4-Participant
      September 30, 2025

      I applied this fix to a recent install of CREO10, it did not resolve the issue. CREO Platform services was uninstalled adn reinstalled, no resolution. 

      H
      Harry_Seth15-MoonstoneAuthor
      15-Moonstone
      October 2, 2025

      @tdavidson - This is a known issue and reported to R&D as SPR 14803009. The issue has been resolved in Creo Parametric 10.0.2.0 and 11.0.0.0.

      That said, here is the workaround:

      1. Go to Windows Control Panel > Apps > select PTC Creo 10 Platform Services > Modify > Repair
      2. OR: remove and/or clean and reinstall the required tool again, following CS182686
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