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vu182921-Visitor
1-Visitor
January 12, 2018
Question

Creo agent fails to initialize

  • January 12, 2018
  • 3 replies
  • 13028 views
I'm prompted with "creo agent failed to initialize correctly" on every startup. I can't use windchill or the embeded browser. This only happens in creo 4.0, creo 3.0 works fine. I've tried reinstalling. Any suggestions?

3 replies

M
MartinHanak24-Ruby III
24-Ruby III
January 12, 2018

Hi,

 

uninstall PTC Creo 4 Platform Services item ... and reinstall it using creosvcs_64.exe available in Creo 4.0 installatin package in install\addon sub-directory.

    M
    MMoraes7-Bedrock
    7-Bedrock
    March 15, 2018

    Hi Martin,

    I have the same issue. I tried uninstall and install again but the issue is the same. I saw that "Agent" folder is not created in the installation. This issue happen on Creo 4.0 M040.

    C
    cloni11-Garnet
    11-Garnet
    March 30, 2018

    found the solution?

    C
    cloni11-Garnet
    11-Garnet
    May 3, 2018

    I got this corrected with help from PTC. There are number of reasons that could cause creo agent to fail. Main reasons being anti-virus not upto date, Windows patches, non-compatible IE. Try fixing this all, uninstall all creo related software comes with the package and reinstall it again. It should work.

    F
    fafa1-Visitor
    1-Visitor
    June 12, 2018

    I get the same problem.

    Did you resolve it ? 

     

    Thanks ^^

     

    C
    cloni11-Garnet
    11-Garnet
    July 3, 2018

    Yes. I got this corrected with help from PTC. There are number of reasons that could cause creo agent to fail. Main reasons being anti-virus not upto date, Windows patches, non-compatible IE. Try fixing this all, uninstall all creo related software comes with the package and reinstall it again. It should work.

    R
    rundmc1-Visitor
    1-Visitor
    March 2, 2020

    Did you re-download it or just uninstall it?

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